"Called Monoprice with a question about a discount/sale promotion I received the day after purchasing a new 30" IPS monitor. This was the first time I've called Monoprice for assistance. Danielle P. was very helpful and assisted me with upgrading my account and then applying a credit for the amount of the promotion. I won't hesitate to purchase from Monoprice.com in the future and would highly recommend them others. "

"Had a post sales issue and Jovie on Live Chat was very helpful. She is one of the many reasons I shop with Monoprice. Thank you Jovie for going the extra mile to help your customers.

Joe"

"The shipping is rapid and the price is nice. :)"

"Operator: Victoria M
Excellent service! Victoria was able to resolve my issue rather quickly, and to my complete satisfaction. What I appreciated the most though was the use of proper grammar, punctuation, spelling, and capitalization."

"Order was shipped very quickly but delayed in Canada Post. After normal shipping period and still not received, Monoprice resent order. Of course the original order then immediately arrived but Monoprice just said to keep both orders.
Very efficient, great selection and very fair to deal with. Highly recommend."

"I have been very impressed with Monoprice. I initially purchased various cables and connectors, and most recently I purchased a number of high resolution computer monitors. To me they lead the industry in terms of providing value for money spent - by a great margin. And in my one instance of needing support for a replacement, they were very pleasant and efficient to deal with. I highly recommend them, and I expect to be buying a lot more from Monoprice in the future."

"It is not only the low prices that Monoprice offers, but the fast, professional, and courteous treatment of the customers that makes me give it a rating of 10/10. You can always be sure to be well taken care of and treated with respect no matter what the problem is.
Thank you Monoprice and your staff.
P.S. Nobody asked me to write the above, I actually asked one of the staff to show me where I can send my comment."

"Not only are the products of good quality for what their prices are, but Excellent customer service!!! I will continue to shop here as long as they have what I need!!"

"Fantastic customer service. I forgot to add something to an order recently placed and they were able to help me out (thus reducing shipping costs)."

"I had an error on my order and VICTORIA fixed it in 2 minutes. She is efficient and reliable. Job well done!
Thanks

Michel"

"Quick delivery, great prices, very professional."

"I contacted Monoprice Chat Line to review my order. Apparently the package was lost in transit (Ordered on Jan 15,2014, still haven't received it as of Feb 6). The operator Victoria M answered all of my questions and said that she will issue a replacement order that will be expedited to me. This is very good news. I hope to receive the replacement very soon."

"Excellent service. Purchased 2 things on separate occasions and both showed up in a timely manner. Had a question about one of the products I ordered and they answered in just seconds. Very professional. I'm a very picky person and they went far and beyond."

"Cannot believe the price and quality of products at Monoprice. Add to that the super fast shipping and this site has become one of my favorite places to shop. Unbelievable service, fabulous products and incredible prices -- you just can't beat this."

"Wasn't sure what I needed so I used the online chat to speak with a member. I told him what I was trying to do and he instantly sent me direct links to all the specific products I needed and helped me be confident that I would be ordering exactly what was necessary to achieve what I was trying to do. His screen name was Michael M."