"I've been purchasing from Monoprice for quite a while. My initial thought was that these products were going to be "cheap knockoffs" however I have been pleasantly surprised with everything I've purchased. All products have been great quality, they work well and the few times there has been an issue it has been resolved quickly and to my satisfaction.

The majority of purchases have been cables of some sort: network, optical, or HDMI. They all work well. Based off of my experience with the cable purchases I decided to try out other items they offer, including switches, IP cameras, wireless adapters and many more. For the most part I have not had any issues with these products.

I have used their live chat system multiple times as well as their e-mail. When using the live chat, the person who I spoke to was knowledgeable and was able to provide accurate answers to my technical questions. When using their e-mail support I experienced the same level of service.

I have received one defective item in all of my purchases (it was a $15 item and I've spent hundreds). After doing some basic technical troubleshooting with Monoprice staff, it was ruled the item was defective and a replacement was sent out.

Now to some negatives about the company.

I'm located in Canada and Monoprice ships from the US. The shipping rates to Canada are atrocious, generally 25-50% of the overall purchase price. To top it off, the companies that they ship with have their "service fee" when they deliver the goods. My last order was around $200, and total shipping costs ended up being $70. I would like to see more reasonable shipping options. I like the option of paying more to have it within a few days or the week, but I'd also like to have the option to have it take its time for a fraction of the cost.

The other issue I've noticed is the grammar and spelling in their communications and documentation. This is what concerned me when I originally purchased products from them. I think the slang term for what I've read is "Engrish". It's consistent with someone which English is a second language. Having said that, while the language isn't perfect I don't believe I've ever had a difficult time understanding what was being communicated.

Overall:

I'll continue to shop from Monoprice. I love their products, I love the prices offered and I love the support. The only thing that holds me back from purchasing more items from them is the international shipping."

"Great prices, quick and accurate shipping and overall very satisfied.
DA from CA"

"Sammy did an outstanding job providing instuctions on what I needed to do in order to get my cables replaced. He was very knowledgable and friendly. He explained your replacment policy and asked what else he could do for me. This is why I always buy all of my cables from Monoprice."

"Very professional, on time delivery. head phone looks good. A very positive first impression, will definitely come back & spread the word. good job!"

" Very Good finish on guitar, played perfect right out of the box. No complaints."

"Excellent customer service and product catalogue. Been ordering from them for years and have yet to have a bad experience. Keep up the good work guys."

"great products and customer support "

"I have begun to order from Monoprice recently, and have been so satisfied I have ordered two more times. I have been very happy with the products, the prices are excellent, and the customer service has surpassed my expectations."

"I love this store. They always have cheap-but-good-quality cables, their customer service is always friendly and returns are easy. I wish they could ship items faster, but I realize they're always busy and ship times aren't unreasonable."

"If you're looking for a great prices on cables, connectors and a large number of other AV products, this is your place! I've purchased from them for close to a decade and have been very pleased with their prices, product quality and customer service. Sometimes it takes me a while to find the exact item, but the "Large/More Views" option allows you to "see" each end of a cable to be sure it's the right one."

"Total rip-off. Nothing I have ordered works. There is no feed-back mechanism. Just take your money and run."

"Absolutely awful. Their order management system can't process a change of address prior to placing an order. When notified of the problem, their front line representatives and supervisors are unable to do anything. They had the audacity to suggest that I should pay a fee for them to correct their error.

Apparently, the only thing I could have done to avoid this problem was not shop at monoprice.

Edit: After insisting they couldn't help me, Monoprice eventually came back and solved the problem. I am updating this review accordingly. I am still dissatisfied that they gave no indication of being able to assist me until after I had disconnected from their chat services, but appreciate that they came back and did the right thing."

"They have awesome prices and good customer service. They will answer all your questions and refer you to products that will be applicable to your needs. returns and replacements have been hassle free thus far."

"Great products, have been ordered for years for all kinds of cables and some other misc items. Just dealt with Aubrey today for a shipping issue and was taken care without hassle."

"These guys always have top notch cables and adapters for a great price. Recently, I had to return something that would not work for our particular application (too much loss for the distance on our sensor pod). Live chat was a breeze and they readily produced an RMA for the cable. Awesome!"