ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5

Verified
5/5

2014-01-22

"Amazing service. Bought several times from then because prices are highly competitive. Last order though got lost in the mail and, instead of blaming the postal service, a customer service rep had the same items expedited free of charge. Ericka even wrote to me during the weekend, to let me know the merchandise was back in stock."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2014-01-22

"Great prices and fast shipping! However, when I received my shipment, there was an item missing. Opened up an online chat with a customer service rep (Jovie) and she was able to resolve the problem quickly and re-ship the missing item the same day! Great customer service!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2014-01-21

"Monoprice is an amazing seller. They do whatever they can to help in finding your product as well as everything they can to help with shipping and other amenities. So here is a TOP RATING for an amazing company. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2014-01-21

"I had an issue with customs and the fact Monoprice didn't include the correct shipping cost which resulted in extra charges.

However, I contacted Monoprice support and got through to Danielle P.

She is by far one of the best customer service reps I have ever had the pleasure of dealing with, and I thank her for all the help and understanding with the issue I had.

Not only did she help resolve the issue, but she was polite, kind and completely understanding with every phone call.

Basically, if it wasn't for her, I would have simply requested a refund, but because she went the extra distance, I had no problem waiting for the issue to be resolved because I knew she was doing everything she could and then some.

Thanks again Danielle P.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
4/5

2014-01-20

"Jovie Vazquez was a great help to me in resolving a lost shipment and providing a replacement to be sent out. She was very professional and courteous. Very good experience on the whole

"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2014-01-20

"Great prices! Great selection! Will buy from again.

PS: Had some tech questions, they were answered quickly and knew exactly how to treat a customer. The tech was, CS - Jovie V.

- Jacob M
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2014-01-17

"Mono price always has high quality components at great prices. There online live chat is a great feature and they are able to quickly look up questions on their equipment and offer solutions. I always look to monoprice first for my cabling, TV mounts, and now project screens."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
4/5

2014-01-17

"bon prix mais frais transport élevé ce qui rend le produit moins concurrentiel
délai de livraison excessif
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2014-01-15

"Monoprice is the best! They have great prices with great quality products! Their customer service is second to none! Chatted with Jovie V. today about my a change in my order, she was very helpful and accommodating. She was able to take care of what I needed. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2014-01-15

"Monoprice consistently has good prices for good quality compared to other vendors. Their customer service is friendly and helpful. When I received only one "1 port USB charger" instead of four (as ordered), the issue was resolved withing a few minutes via live chat."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2014-01-15

"Monoprice is hands-down the best place to go for wire, cable and accessories. They're also efficient, cheap and provide great customer service. I forgot one item from an order this morning and jumped on live chat to add it last minute before it shipped. Thank you, Jovie!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2014-01-15

"Great products, price, and service.... I love the local pickup option too."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2014-01-15

"I had a totally excellent experience shopping with monoprice.com. From the selection available on it's website to the customer service from Angie Gallardo - I would give monoprice.com a 5 Star review every day.

Customer service is VERY important to me both professionally as a business owner and personally as a customer. So to receive top-shelf customer service from Angie & the other professionals in a world where mediocre customer service has become the norm (if one is able to get anything as good as mediocre), my experience with monoprice.com has been very refreshing.

I would recommend monoprice.com every day to all my friends, fans & colleagues.

Keep up the great work - cheers!

David Esquire
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2014-01-14

"the prices were the best on the web and highly recommended by my internet service

the customer service is a 5 ****** star

i will use this company again and recommend my family and friends
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2014-01-14

"Just what I needed at the right price"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A