"I have been purchasing from Monoprice now for many years...and I have yet to run into a problem that has not been resolved quickly and professionally. Thank you to everyone at Monoprice!"

"Excellent customer service. Thank yo very much Victoria M. "

"I have been doing business with monoprice for numerous times and my impression is always very positive. The quality of their product is good, or excellent if consider the price paid. The price is impossible to beat, and their customer service is just top notch, in the sense that, when they offer help, they really mean it, unlike some other places that all they want to do is to close the case (or cut the rope). Overall my favorite online store. when I need anything (especially cables) I always go to monoprice first."

"Erika Saved me about 100 $ bucks by contacting UPS for me. These guys are great.

Thank you"

"**DO NOT SHOP HERE IF YOU'RE MILITARY STATIONED OVERSEAS! PACKAGE WILL NOT ARRIVE.**

Good, cheap products but clueless customer service. I've been a loyal customer back in the states and wanted to continue buying from them now that I'm stationed overseas. I contacted them right after my order was placed to HELP them ship it - my address REQUIRES the +4 digit extension in the zip or post office will return to sender, during checkout there was no way to enter the +4 in the shipping address fields, so I said "Hey Monoprice, you guys didn't have space for this, but you'll need it to ship my order. Here it is before it's been returned!" Customer service replies back "Oh sorry we didn't have a field but everything will be okay! We've shipped to this kind of address before with no problems!" Well a month and some change later, big surprise my shipment hasn't arrived! How hard would it have been to call down to shipping and provide them with this information? Really, I expected a lot better from Monoprice than this. Very disappointed."

"Useless customer service, unknowledgeable, slow shipping

Monoprice uses first class mail international to ship to Canada. This service by USPS provides complete tracking to Canada, yet customer service insists there is no tracking and is unwilling (or is incompetent) to check

Monoprice, why would you tell your customers there is no tracking when that is not true??? I repeat, first class mail international to Canada by USPS is 100% trackable!!!!!!

2.5 weeks and counting and still no package
"

"Awesome site, Awesome price, shipping a bit pricey for canada but the price of the articles are so great that it's still cheaper than anything else!"

"Great site. I had to contact them about an order and I was pleased with their service."

"Spoilt by monoprice's prices, customer service and the wide variety of products! "

"This merchant is hands down the best when it comes to electronics. They don't carry computer parts (like CPU's, Graphics Cards, etc.) but what they do have is very reasonably priced (with price breaks on bulk orders), and of pretty good quality. The best part by far is that they have lifetime warrenty on all their cables. If a cable you order from them stops working, frays, snaps, rips, or gets obliterated in an explosion; you simply have to log on, talk to one of their RMA specialists, and they will send you replacement cables of the exact product number at NO CHARGE. No shipping fees, no restocking fees, no "we hate you for breaking our cables" fees. Nothing. Best part is that they don't require you to send back the broken cables. So if you are like me and throw out cables when they stop working; you don't need to worry!

All their other merchandise has a 1 year warrenty from the time you bought it.

I actually asked them for a place I could write a review because I felt so strongly about what they are doing. I could not say enough good things about Monoprice, so keep up the good work guys!!!"

"My shipment was lost in the mail and Monoprice shipped a replacement package via an express carrier free of charge. Excellent service!"

"Excellent company. Stands by what they sell. Wish they had phone support but I guess to have low prices they had to eliminate phones."

"I just contacted monoprice regarding an order that was placed and shipped almost a month ago. Mostly, I just wanted to know if they had any additional info.

Steve G let me know that they considered the package lost in transit and are going to issue a replacement order. Awesome and quick customer service! They have exceeded my expectations."

"Monoprice has always exceeded my expectations. I bought some speakers and they offered store credit for a price drop that occurred a few days later. Quality of merchandise and speed of shipping is always stellar."

"This is a great website, I have ordered from them many times, always great products, and superb customer service "