"Great company to work with. They helped me solve a difficult issue."

"You know those 30" Monitors from Korea all over ebay selling for half of what the big names sell for? You wouldn't touch them , right? Then Monoprice recently imported a bunch and offered some buyer protections so I took a chance. Bottom line, they gave it the old college try but it didn't work out this time. This is where you find out what a company's customer service is REALLY made of - when they get beat on 2 deals and still refund you every penny (no restock fee) and even paid the postage to ship it back the 2nd time. As a result, I would not hesitate to take a chance with them again and would actually look for an opportunity to spend some money with them as a result. They earned it."

"This morning I ordered some items as "guest" and did not set up an account. Afterward, I thought there could be some benefits (such as reviewing past orders, discounts, etc.) and tried to do so. However, the system recognized my email address, as I had used it as "guest" and did not permit me to proceed. A quick "chat" with online Support Staff Jovie V helped me accomplish the intended result. I am glad Jovie was available to assist me on this."

"Wonderful, accidentally sent an order through and was cancelled immediately. "

"Jovie worked with me and helped me add an additional item to my order to make sure I saved the most on shipping, and also responded and took care of the problem in an extremely timely manner, Jovie and the rest of the monoprice staff are great."

"Monoprice.com is the best source for your cabling needs and more. When I need something relating to their inventory, I ask if anyone else needs anything. Every order I place has at least one item for someone else as the prices, service, and prompt shipping are top drawer.

This is a no brainer, shop monoprice.com as they are the best for price, quality, and even shipping.

I used to write reviews all the time for other products as I purchased them. I have no time to do so anymore, however, I needed to express my complete and utter SATISFACTION with this company."

"If you are looking for the best customer support, prices, and quality of goods you are at the right place. I order all of my cables, tv mounts, and now camera accessories from Monoprice. Shipping charges are fair, shipping is quick, and I have never had a problem with an item.

Steve really helped me out today over live chat. I have to admit, it was easier and quicker than calling an automated phone tree."

"Super support! When I mistakenly ordered the wrong item DESIRAE Had a solution for me with a prompt RMA and the suggestion that I could reorder at any time covenant to me. "

"Thanks Jovie, you were great helping me sort out the duplicate order I did this morning."

"I made an error with the shipping address at checkout. After canceling the order and going to repurchase the items, I found the coupon code was no longer valid. Steve was able to quickly help resolve the situation and I was on my way in minutes."

"I love Monoprice,not only do they have the best prices on tech equipment I've found but, the one time I got something that didn't work for me Michael M. was more than helpful in getting me an RMA so i could return the item for refund. "

"Jon A - my customer service rep.'s name - was beyond wonderful. He was knowledgeable and took the time to look at my video card to make sure I was purchasing the right equipment for my machine. This was by far the most pleasant technology buying experience I have ever had online or in person. I am visiting monoprice from now on first for my purchases simply because of their customer service."

"I have ordered from Monoprice.com in the past, and their products are cheap, and seem to work. But this last time I ordered headphones model 9980. These sound great, but when on a phone call the person on the other end hears themselves echoed back to themselves. The first 2 pairs bought were RMA'd out for another pair, and unfortunately the echoing happened again. I contacted them again and they told me that I can't get a refund because paypal.com won't let them refund me. It's not my fault that the products are defective, and yet I am the one who is getting punished. They did issue a store credit, but I am a bit soured after this experience, and am not sure I even want to shop on their site again. I asked the agent if they can just send me out another pair, and they stated that these headphones are being investigated for similar issues to what I am reporting, and so they felt it's best not to do that. I asked why they are still selling them, if they knew there were issues with their stock, they had no response.

I feel cheated.

Hopefully others with think twice about whether they want to buy products from them.

CWDaly "

"Great prices and excellent customer service (if you don't mind online chat).

I had a product with a missing part, and they shipped a replacement quickly."

"They have become my first stop when looking for electronics."