"Customer service communication has always been fast and clear. The part did not exist to replace and Monoprice replaced the entire unit. Thank you for staying true to your warranty. "

"I have always been a fan of the value and exceptional quality of Monoprice products. From their cables, speaker stands, and banana connectors to my Strata Sous Vide immersion circulator, each product is well built and offers an exceptional value. Monoprice stands behind their products. Recently my Strata sous vide started making a slightly high pitch sound but still function properly. I contacted Monoprice and they immediately emailed me a return shipping label and within a week I had a brand new Strata sous vide to replace my old one without any hoops to jump through. Also, the quality of their cables and connectors cannot be beat. I purchased a 30 foot subwoofer cable from model price and the quality was outstanding! And was, no joke, 1/10 the price of comprable cables. I highly recommend purchasing from Monoprice you will not be sorry."

"I was looking for a good but affordable 3D printer for a long time, and a friend of mine recommended the MonoPrice MiniDelta 3D printer. I did some research on it and found that it was actually a very decent printer for the price. So i decided to purchase one, (open-box). The whole process was smooth, and the printer was delivered within 10 business days.
The printer comes fully assembled, with everything you need. The only thing i had to purchase is the filament (PLA). It's small enough that you can put it anywhere and start printing. However, the part that may be confusing for beginners is to figure out how to print from your computer because this printer does not come with proprietary slicer. I have a good amount of experience with 3D printing and also there is tons and tons of information online for this 3D printer. There is a huge support community out there that post tons of information on how to print, set up the slicer, and other tips to get the best out of the mono price mini delta 3d printer. So if you like to play around with these things and learn new stuff, this won't be difficult to operate.
My power supply stopped working after the first 2 uses, i think the 5A power adapter is just not strong enough for this printer, the company should provide a 10A power supply instead, which can hold more power. Getting a replacement was super easy, i called them, told them what the issue was and they set up a replacement for me right away. The replacement also took 10 business days, so that is a bit slow, but otherwise i had no issues. The customer service every time i called has been great and i am very happy with the technical support i receive from mono price.
My suggestions for them is to have their engineers take a look at the unofficial mono price wiki page that the community has built because they could learn a lot about how to make the next generation of mono price minidelta 3d printer a lot better.
Overall, it's been a very good experience. Keep up the great work!
-CE"

"Great products. They're a little confused sometimes (i.e,. a Monoprice employee tried telling me Cat 6A was not compatible with Cat 6), but otherwise, Monoprice sells great stuff at a good price--you can't beat the quality/price."

"I am a returning Monoprice customer. I bought my first 3d printer, Monoprice Select Plus, about two years ago. This product assembled in minutes and has worked very well. For the price, I consider the quality excellent.

I bought my second 3d printer, MP 10 Mini, recently. The model as delivered had some issues but Monoprice Customer Support was very responsive to my needs. In a short time, Monoprice offered to replace my printer free of charge. The replacement printer works very well.

From my experiences with Monoprice, I think the products are high quality and the Customer Support is excellent. I will continue to be a returning customer.
"

"I have been a Monoprice customer for several years. They always have the right items I need to either install a flat screen tv or wire everything up. I purchased a new 70" smart TV and realized 2 days before I was going to install it, I needed to upgrade the wall mount. I went online to Monoprice.com , ordered the mount and was able to pick it up at will call the next day.

Always helpful, always huge selection and ALWAYS the right price!"

"Product worked well the first day, second day it had an error code and fan was not working. Emailed customer support and they got back to me in minutes. It was determined the unit was defective and they gave me an RMA number and UPS return labels. I had the replacement a week later and it is working fine."

"I experienced a delay with my shipment and reach out to Monoprice Team for support. They were a tremendous help in tracking my package and explaining the cause in the delay; no fault to Monoprice. I appreciate their support and willingness to help resolve my issue."

"Excellent customer service!,I received a damaged product and immediately took action to send new one,this is one of the best company's I've dealt with for online ordering,very pleasant people to work out my issue,thanks monoprice!Fast ship too!"

"Monopolize replaced a lightning cable that stopped working. No questions asked. I've purchased other cables through Amazon that claim they will replace broken cables only to find that the company no longer existed when a replacement was needed. Monoprice always comes through."

"I placed an order for Laser Measure. After almost one week received an email said order was cancelled without any explanation for the reason.
I believe they try to sell some item they never have at lower price and then cancel those orders since they already have your information. Now I start receiving marketing email from them."

"I wanted to order a 3D printer, but I was headed out of town to go see my 3 year old grandson (I have pictures) and did not want a porch pirate to steal the box off my front porch. I wanted to place the order quickly as the item was an "open box" item and I was not sure of the availability if I waited. The customer service rep worked out a solution by placing the order in the system, and then he personally released it a week later. Good job!"

"I received my order and there was one item missing. I called and spoke with customer service and they shipped the missing item for me express so I could have it for my electrician in time for installation!
Great experience !"

"Ordered a Monoprice BT-500ANC Bluetooth arrived on Dec 11, and audio and build quality are great. It has a great noise suppression and ANC also works but i not tested during a flight so cannot tell how effective it is.
"

"I ordered some cables and should have arrive on Friday. They used a third party freight and said the business is closed. We are not close and receive packages from both UPS and Fedex. I called on Monday and the first customer services rep (CSR) said I will received it by 2:30pm today and if there is any problem from the shipper, they will call me. I called after 3pm and the CSR told me I won't be getting for at least another day. I asked to to cancel the item, she said yes. I did not receive an email, so I called again, another CSR, named Angel, said I just have to wait and can't cancel since it already went out. I need to call the shipper myself. I threatened to call my credit card and write a bad review if i do not get the item by end of day. So Angel called the shipper and called me back to tell me that they are shipping the items back to them. They can't issue the credit until they receive the items back. Keep in mind that i never receive the items, so why do i have to wait. I wonder if they won't receive the items back, does that meant i won't get my money back."