"Unfortunately, there was an item missing in my original shipment with the order. So I contacted Monoprice and they were able to send me a replacement immediately. I appreciate their fast response. "

"Great customer service over chat. Steve G. helped me out with my order with the right discount for my first order on monoprice."

"Great customer service easy to contact and helped me with my problem, I entered a wrong email address and Victoria helped me get it straightened out."

"The 60 ft. HDMI cord works great. I have it connected to my laptop using Windows 8.1 and have a great picture on my 42 " HD TV. I would highly recommend this item to anyone."

"I realized within minutes of placing my order that I wanted one item in a different color. I canceled my order immediately. To be sure I wouldn't be charged and for additional information, I turned on the live chat feature. Victoria answered all my questions and was both friendly and helpful!"

"i am very happy that there is person on the other side of the online ordering system that we can talk to when a concern is needed on top of it all she is a real person who is very willing to help thank you victoria m. I am just hoping that our effort goes well thank you"

"I chose the incorrect shipping method, so I requested a chat...Victoria M was VERY helpful and I was able to change the method. She was great and I appreciated her assistance.
Thank you"

"Great site. Usually has what I need and the prices are better than the box stores. Service is good to. I placed an order, had an issue, and chatted with Victoria. She was very helpful. She personalized the chat so I felt as if she cared. She was patient and witty through what seemed like a slow down with their system."

"I ordered a bunch of cables from monoprice, and realized I forgot a couple things, so I opened the chat and a customer service rep named Alann was great help! He deleted the item i made a mistake on and added my others! Got me the best price, and was very friendly! "

"Ordered two USB 3.0 cables and Victoria M was very helpful in refunding the shipping charges that were not originally applied on the website for the Android promotion."

"Needed assistance with an order the CSR Victoria M helped resolve my problems in minutes. Great, prompt service."

"Excellent price and service"

"I ordered headphones and week later they got a free shipping promo. I chatted with them and they gave me store credit."

"I forgot to add an item to my order before I submitted it. Allan C, the customer service rep at Monoprice, kindly reminded me that in the future Monoprice may not be able to add items to an order once it has been placed, but because my order had not yet been processed, he successfully updated my order and quickly took care of the remaining payment details afterwards. Thanks!"

"Alann kicks butt! Had an issue and it was taken care of lightning fast.

A magician! Wish I had him on my team."