"Monoprice's prices are unbeatable. Fry's was selling what I needed for $5 and monoprice had it for $1.30. I was able to buy the quantity I needed and overnight the shipment for 3x less than what it would have cost me at Fry's.
Monoprice's support is fantastic as well! I used their online chat twice over 2 days and got Victoria both times. She was incredibly friendly and helpful. I had a second order than needed to be cancelled but couldn't cancel through the website. She was able process the cancel/return on the spot.
I cringe when I usually have to deal with customer support, but monoprice is doing it right."
"Great prices! Great selection! Awesome customer service, especially Victoria M.!! At Monoprice you can rest assured that your event/gig will have all its cables and misc. gear ready for you at will call the next day. Great Job Guys. Btw, new Will Call center is greatly appreciated by this customer."
"Great products with quick shipping. One item was left out of shipment but a quick chat with customer support rep Victoria helped me get it resolved and the product shipped out promptly."
"Love their cables and their cheap prices. Their cheap prices are sometimes cheaper than their shipping! I wish for free/cheaper shipping but can't complain at these prices. Just got helped with their online LIVE chat customer service. Victoria was a great help!"
"The prices are always great k the service is just as good. Adding an item to a completed order through their customer service chat was just as easy as placing the original order. "
"This product is awesome! Love the quad monitor mount! Very easy to set up"
"All the gear I ordered was exactly as advertised.
Order shipped the same day, and was delivered 6 business day later; earlier than expected. Shipping was by USPS to Canada. I did not have to pay anything additional upon receiving the package."
"Customer service is great (thanks Alann C!). Can not evaluate shipping or product as I have not received anything yet. Shipment estimate was for 3-5 days but the tracking estimate for arrival is more like 5-7 days. "
"Had to contact Monoprice today to arrange an RMA and it was incredibly quick and painless via web chat, Aubrey was extremely helpful and VERY FAST, which is good as my work phone was ringing off the hook.
This is the first time in years of patronage that I've needed to return anything, thanks to Monoprice and Aubrey for making it so easy."
"Ericka was swift, knowledgeable, and courteous. She provided me with excellent service when I inquired about copies of invoices having only referenced an amount and two packing slips I thankfully kept. So thorough and efficient, keep and promote her!"
"Great prices! Jovie was very helpful in setting up my user account."
"I have been using Monoprice for cables for a few years now, and this was the first time I had an issue. During shipping, the postal service did some pretty brutal damage to the packaging, and wrapped it with shrinkwrap just so it could get to my place in one piece. Either during packing or shipping (most likely the latter), one of the cables fell out. I contacted support, talked with Jovie, and had everything straightened out within minutes. I was asked to send pictures of the packaging, and provided my order information. I could not be happier with my experience (besides having the postal service not destroy the packing in the first place)."
"Monoprice has an excellent customer service team, they helped modify an order, adjusted pricing totals and accepted my final payment - The order should still ship out today. Thanks again!"
"During the customer chat, Alan was quite helpful and even kinder. Also v/ trustworthy site!! Probably buying from here again"
"I love Monoprice, their products are top-notch. Victoria M. was very helpful and helped to correct an error on a replacement that was never sent out. Thank you."