"Not only is the information easily available and up to date but also the wording makes it clear as to what stage the process is at."

"Very poor service, no communication, ridiculous period to enable you to get your money back. Shocking experience"

"Quick, straightforward and no nasty surprises"

"Easy and quick on line.Competitive prices and collect from house is a plus.Tracking a great idea."

"Fed up of waiting in or leaving notes on door to find out on tracking that the courier is supposed to have called had about 5failed deliveries sent back to supplier in last few months.If I had known that the two deliveriesi am waiting for were being delivered by hermes I would not of ordered.I don't hold out any hope for my 2 deliveries I am waiting for .Notes left on door are completely ignored."

"The website is very unhelpful as it does not answer your question."

"An easy site to use and a door to door service that is friendly and efficient. I find it second to none."

"Nightmare so far definately like some other companies there should be an option for drivers to bring the label with them. I am trying to do this for my elderly mum ...she failed the first time and now is having to pay for this twice.I am hoping it will go smoothly this time,if it does I will consider using you again."

"Turned out to be the cheapest."

"I THINK THE HERMES MAN TREVOR IS VERY GOOD"

"Does what it says on the tin! Good efficient service."

"Always good experience with web site. Just poor service as a result of recent lost parcel, and left out of pocket. Has ruined a previously great experience (have used Hermes for a few years now)."

"EX. keeps you up to date with your parcel which is what you want. Nice laid out webpage (no distractions )"

"bad as I could not get any straight answer about my delivery when it was delivered 2 days late it was just dumped in my porch no knock or ring on doorbell"

"Still awaiting parcel, only popped online to check tracking, If I get the chance to feedback after, I'll let you know"