"Today it was fine. Booking in consignments is quick and easy."

"Great but you are losing my business when my parcel is over 1kg but under 2kg as Royal Mail is cheaper!"

"I was happy with navigating the site. I found it easy to arrange 3 orders to be collected for the following day. The £27 payment went through easily.Despite me waiting in all day, the courier did not turn up. No email or phone call to explain why they were a no-show. Considering I am a new customer, I think this was disgraceful!I then had to apologise to my eBay customers, arrange a taxi to take me to the post office, then chase up getting my refund from myHermes. There was no phone number, so I had to go into the chatroom where the person said I'd receive a refund within 5 working days. Then he disconnected me before asking if there was anything else he could help me with."

"I assume my daughter has received every thing she has never complained, I sometime have to prompt her to say yes it has arrived Not had any problem"

"Efficient web site. Excellent parcel delivery service"

"Very good..be be good to get txt updates,especially when and who signed for the item"

"I always use hermes when sending parcels to my daughters and their families at either end of the UK, they have always given a good reliable, efficient and reasonable priced service."

"Very good, and a brilliant local contact too, Angela Rowe"

"I have order two parcels to be picked up on separate occasions on both occasions the parcels where not picked up on the date selected. although I got a satisfactory response from your complaints team, I will never use Hermes again and will encourage all my relatives, friends and business associates to stay well clear!!!"

"General experience is and always has been good - need more info about CSV files"

"tracking information for a parcel I AM waiting for (currently 21:32) said that it would be here at 20:00. Advisor on web chat said that the parcel would be here by 17:00. It is STILL NOT Here and I am FURIOUS!"

"Great business model in a very tough industry and you must have a very strong team keeping this baby going!"

"OK, would have been nice to add each parcel to a 'basket' and then pay once at the end"

"Excellent service from Hermes as always; what a difference to Royal Mail!"

"Tracking info was good so I knew when to be at home to receive my parcel rather than hanging around waiting."