"Disappointed that a next day delivery promise has not been honoured."

"You do seem to batter the parcels that I send. I wil not send anyrthing fragile or valuable through Hermes."

"You've only asked about the web-site. It's the whole experience of pick-up and delivery that I need to experience before I can rate my likelihood of coming back to Hermes"

"Honestly? You are a logistics company who managed not only to provide false information on the website, I was hung up on at least twice while seeking answers to see if I would receive my parcel on time as I had my Carer waiting all day with me for the parcel to arrive. You have two jobs, deliver my package, give accurate tracking information. Sadly in this situation, Hermes failed on both aspects. If I was not hung up on and I was given honesty from the first customer service agent I would have no complaints as I am aware issues do occur but after all of the above . . . . Would not recommend if you take your business and relationships to customers seriously.This is not an experience I would recommend people pay for. Thank you and I hope this helps."

"vgood thats why i keep using you"

"My local hermes delivery lady is great"

"Not applicable, still waiting for relevant details for my parcel"

"Very Good took very little time to find what I needed"

"Would never consider using myHermes collect a parcel from me again. THREE seperate orders each took OVER A WEEK to be collected after chasing myHermes with numerous tweets, emails and online chat 'help' conversations. despicable service. Hoping drop off option actually works."

"I have never had any issues with MyHermes for deliveries within the UK. My only issue I have ever had was with an overseas shipment.I find MyHermes to be a reliable delivery service, some of their subcontractors for overseas shipments less so."

"Not informed of expected delivery/ misled that expected delivery was last thursday/friday now told it is centrally sorted."

"I would like more tracking detail for two days it said it is with MyHermes after we are expecting your parcel, Do I need to be in or can I go out?"

"After a week since dispatch. I just wonder where my parcel is."

"I always use myHermes as I find your prices competitive and the service reliable"

"very good but the seller promised delivery on the 7th it is now pm on the 8th so whoe is to blame"