"A very straightforward process, website was simple to use and easy to navigate"

"This is now the 3rd time that a Parcel directed to me with Hermes get's lost andtakes ages to arrive."

"Very Happy the last 4 weeks have been the best as price has been reduced :)"

"Good - just disappointing about the parcel size."

"retried when site was down but got through anyway"

"Delivered my parcel to the wrong address (effectively broke into the wrong address) and left my parcel outside. As it wasn't my address, the parcel wasn't found for 3 days and the packaging was completely water-damaged. Poor."

"Slick, clear and easy to use."

"I had problems with delivery of my last parcel but this was eventually resolved by MyHermes and parcel was delivered."

"Really good but not clear when sending a parcel containing a golf club. The sizing confused me and I had to go a roundabout route to get what I was looking for."

"Excellent. Very little to add to the above."

"Very easy site to use, with clear pricing information and instructions. Always delivered parcels efficiently. Good tracking facilities."

"Website is fine but the service is poor."

"It all worked well. What more do I need?"

"Convenient as all done from home and minimal time spent in parcel shop."

"Generally great but had two deliveries damaged and not refunded."