"Convenient as all done from home and minimal time spent in parcel shop."

"Generally great but had two deliveries damaged and not refunded."

"Generally OK. A little cluttered and confusing. Layout could do with modernisation."

"Not easy just to get a quote without a postcode to send a parcel to but I had no idea I could link my ebay to myhermes and doing this will save me a lot of time in future. It is fab"

"Today absolutely disgraceful. Did not confirm that payment had been taken and parcel was showing in my unpaid list. So I paid again and suddenly MyHermes had taken the payment twice. Customer Services online chat awful, kept asking that i screen shot my paypal page when all details would be on it"

"Found the website and delivery service very good"

"Local driver excellent but had a few bad experiences with stand ins"

"takes to long for the parcel to come 7 days from uk to northern Ireland sorry but way to long and still waiting"

"Not at all happy with thr courier who was supposed to deliver my parcel. He assumed that because it was an academy there wouod be no-one there so didn't bother to take it and sent back to the depot. Recipient and myself are very angry about this!!!!!!!!!! Lazy idiot should be sacked."

"No problems with the website - however tracking information is regularly inaccurate or incomplete"

"I have sent 100+ parcels with Hermes and have never had the slightest problem. However..... receiving parcels is another matter altogether!!!"

"Very good, easy to navigate and use. Drop off shops are nice and local."

"Swift email response with tracking number of my parcel - good link to information."

"In the past you have lost a parcel I was due to receive. Sender did not insure adequately. You were very unhelpful in finding an item large enough it should have been impossible to lose. I lost a lot of money."

"Very frustrating. Experiance"