"very poor servies dont deliver on time"

"Not good idea. Booked collection on the 23rd and confirmed but driver came the next day and did not offer any apology."

"For some reason, I'm not able to import from Ebay so am having to input the parcel info manually. Not sure why this is. Would be great if you could sort this out. Otherwise, brilliant service. I especially like having my parcels collected as I'm mostly housebound and this means I can still sell on Ebay."

"Always reliable and friendly delivery persons"

"no return phonecalls of complaint, no update"

"I have waited in all day! It is now 16.50 and there is still no sign of my parcel."

"Your drivers normally claim sorry we missed you because they find my address is too remote and sometimes take over a week to deliver. Always claiming Sorry we missed you or No Access. Royal Mail deliver here most days without a problem."

"Very efficient quick and reliable"

"I have been left waiting in for a parcel for two days, unable to stay in when I had a dentist appointment and unable to collect it. If I had known the ebay seller used Hermes I would not have ordered from them as Hermes are unreliable."

"When Hermes works, they are reasonably good but when it doesn't, it's hopeless."

"Great firm to work with. Couriers always pleasant"

"have sent over 400 parcels of china 3 broken but overall happy with service"

"Took to long due to payment site problem otherwise good."

"Good so far, but parcel not yet delivered so can't comment on that"

"So easy, especially as I wanted to do it fast"