"I had to return two items for sizing issues and NewChic was very responsive in helping me exchange my items for one that fit. They are in the mail and should be receiving them soon. "

"Thanks for all your help with my order, great customer service. "

"Customer support was the best. Unfortunately the order did not arrive. "

"I ordered a pair of shoes and they were too big. When I contacted the company via email, their response was quick. They said I could keep the shoes because shipping them back is too expensive. They offered me either a refund, or to send me a smaller size at no additional cost. I got the smaller size. The shipping takes 2-3 weeks but the product is good and the customer service is very responsive and courteous."

"Got defective items. Can not return. I will not stop complaining until I got my money back for 2 dresses that had terrible quality , sizing and look. Nothing like on a picture from this website.
Order: 36709074
Have back and force 10 emails with customer service that sending back generic non personal answers with no resolution.
"

"The order arrived a predetermined time. Unfortunately, one of the ordered products was defective and I wanted to return it. The emailing with Newchic service was friendly and caring. We reached quickly a mutually acceptable solution. Refund also came quickly."

"Boots where too small and they agreed on a exchange and were very understanding. They really try to please there customers. I pleased with this company."

"Having received my order in good time, I was disappointed that none of the items were a suitable fit. My request to return the items were dealt with quickly and efficiently by the customer service team. A mutually satisfactory agreement was reached, thank you.
Also, it was good to have the opportunity to contact New Chic and receive good service. "

"I ordered what appeared to be a great little pair of women's winter bootie slippers. I waited and waited, but nothing happened. I sent an email to customer support. An immediate return email stated delivery 'could' take as long as 20 days! "Given the shipping charge of $8.82, 20 days seemed like a ridiculous amount of time to wait for a delivery" I told customer service in another email. Again, I got an immediate response with a kind offer to replace or refund my order IF the item did not arrive when promised. Day 20 arrived and - right on schedule - my order arrived. And... the little booties are delightful - warm and cozy and comfortable.
They were truly worth the wait!"

"Ordered shoes which were delivered quickly. Shoes were exactly as ordered and a perfect fit. Had a question for seller who replied quickly and positively. Would buy again. "

"We liked their website, and their prices are quite appealing. So we took the plunge. Ordered 2 pairs of shoes on a Sunday, and they were delivered on the Thursday of the following week. Shipped from Singapore via DHL. Quality seems good, and the size was right.
So, from our experience — all's good!"

"Good customer service. They offer a refund as my order got misplaced "

"Newchic uses deceptive shipping practices to pocket shipping charges above free. I placed order

Date: 2017-10-02 20:28:29 Order:NO.36285161 Shipping fees:US$9.11 Amount:US$63.44

When i went back to check status item shows back order. Opened LiveChat window for customer service to request shipping refund. "Roy" for newchic stated the item was on back order since the 3rd and that it was on back order when i ordered, refuses to refund expedited shipping. sent screen shot of order showing 2nd he sent screen shot showing the 3rd. I have both for verification.

Chat log:
Hello. Welcome to Newchic Customer Service.How can I help you? We’d like to remind you that we will suspend our live chat services temporarily during the Chinese National Day celebrations (from Oct. 2nd to Oct. 4th - GMT+8). We apologize for any inconveniences. Please contact us before this time for any urgent matters.

NC4208176 12:11:04 am
hello again roy. 36285161
Roy 12:11:33 am


hello again
NC4208176 12:11:33 am
Date: 2017-10-02 20:28:29 Order:NO.36285161 Shipping fees:US$9.11 Amount:US$63.44 my invoice info...showing 2nd as order date
Roy 12:11:53 am
after the rating ， it is impressive
NC4208176 12:12:32 am
would still like refund of shipping. Still want the boots as a gift
Roy 12:12:37 am
WUVCQ$RX78{10HHK`JVX{[8.png
this item has shows that it is restocking when ordering 12:13:27 am
so customers have been informed this message before they order and normally it indicates that they are will for waiting for back order 12:14:15 am
we refund for the mistake message sent if checking it is our erroe
NC4208176 12:15:18 am
Screenshot-2017-10-6 My orders(1).png
Roy 12:15:23 am
but in this case, this item shows restocking at the beginnging

NC4208176 12:15:42 am
i sent you my order info.
Roy 12:15:46 am
If you like to cancel it, you may enter the account-view orders-order details- refund.
After click the button of refund, it will be canceled automatically "

"Two tops I bought did not fit and I wanted to return and exchange for a different size. I wasn't happy to pay the shipping costs and I was going backwards and forwards via email for a lengthy period, which only added to the frustration. They attempted to refund me but that didn't work and they sent me a link for payment which also didn't work.

While it is clear their returns process needs to be much more customer friendly and efficicent, they recognised their fault and sent me the same items in the correct size free of charge, while also refunding the payment that had inadvertently gone through regardless of an error message and no confirmation.

A bumpy ride but good service...in the end."

"cute designs and very nice service!"