"I received my order, a mermaid glass, broken upon delivery. Newchic immediately contacted me reference the broken item and resent a new item that arrived as advertised. Great customer service, would buy again from them. "
"Nicole Sun, you staff, solved my problem in avery short time.
I am very impressed from her quick and kind attitude."
"Service was amazing size didnt fit and was given excellent service trying to come to a solution.was sent out new size and got to keep old size too which il give to charity..thank you"
"This was a new-to-me vendor; I ordered 3 items, including a pair of sandals, a bath mat & a garlic/ginger grater. (Odd assortment, I know, but they were what I needed at the time) After contacting NC Cust Svce bec I had not received an email confirming shipment 7 days after placing my order, I was assured that all items had been shipped and to wait up to 20 more days for receipt of items. Much to my shock, I received ALL items (directly from China) within the same week! All were excellent quality and I certainly look forward to shopping on this site again. I recommend it with no reservations."
"Great products and customer service!"
"I received an incorrect package from Newchic and immediately contacted their customer service. They responded within 24 hours and shipped me the correct order after verifying the pictures I sent them. All orders received within the specified shipping timeframe. Very responsive, attentive and reliable. No hesitation to recommend to potential buyers!"
"I ordered a few things & they arrived pretty fast. Shoes are cute & comfortable. Be sure to order up because sizes run smaller than American sizes. If you have any problems or questions they are very nice to deal with. I'm satisfied with my order. "
"The leather criss-cross pattern loafers I bought from Newchic are so comfortable that months later, when they went on sale, I bought FOUR more pairs. The shipping time was brief enough that I received two pairs of those in time to wear them on a trip we had planned. I now have multiple colors of these in a style that I can wear several days in a row. And I'm convinced the style actually makes my feet look smaller. :-) BTW, customer service is also polite and prompt. You can't lose."
"I have bought quite a few items from Newchic and have been really pleased with everything . The quality of the fabric is good and the leather on the shoes is so soft there lovely . Best of all is the prices which are amazing . If I've needed to get in touch with them they have been very pleasant polite and more than helpful . One happy customer and I will continue to use this website . Sue"
"Lovely shoes, although there was a delay I was kept informed all the time, I received them to day and really pleased with them excellent customer service, thank you "
"This was my first order with Newchic and I was very satisfied with the service . I will certainly order again 325"
"I am very happy with "newChic" because I had a problem with one of the products I ordered and they helped me a lot all the time and gave me great solutions !!.
I am planning to buy more things from now since I am very satisfied with the service and products they sell."
"I purchased a purse/bag and it ripped after a few days. I contacted NEWCHIC via email and after sending pictures-they replaced it and didn't charge shipping again. I've purchased a few things from them and I love the products and their customer service is top of the line (not jerks) ! Thank you. Ellen. "
"They replaced a defective product promptly. Very customer focused. "
"The service was optimal, quick and without problems. It was the first time for me to buy dresses online but with their size-table system both in inches and cm I managed to choose well."