"I called nxstage around 8 am to get an estimated time on my expected delivery to plan my day accordingly, when the operator refused to take a few minutes to do so. Then I get a callaround 10 min. To 12, which is the end of my pick up window informing me that the driver is running 2 hours late. This is just one of the many frustrations a patient has to deal with in addition to living with dialysis. Eight years ago I would have recommended nxstage. However now The only great thing that I can mention is that it allows you to perform your treatments in the privacy of your home. I called to speak with a manager in shipment to get placed on hold for about 15 min. Then the call goes to a voice mail. Patients need more options. "