"Shoddy repair, rough weld, crooked, broke the first day of use. $400 sunglasses damaged more by them. No response to phone messages and emails. After an Amex dispute inquiry, they told Amex they had repaired them twice and had mailed me another shipping label."
"I cannot believe how long it took for these glasses to be repaired and returned. They were received by Opticsfast on January 29th, I finally received them back on March 7th. They sent me a shipping confirmation that they were being mailed "Priority" - they were not. they were mailed first class which took a week. There is no concern for a customers need, they just take their sweet time. The online ad states "free shipping" NOT SO. They only offer free shipping for new purchases not for repairs but they don't tell you that until they have your glasses. I paid $12 and they still didn't ship priority. Overall bad experience - would not use again."
"I sent my pair or burberry shades in their original case to this place just to make sure they didn't get messed up during shipping, they sent me a quote several days lateran then i paid for it. IT took almost 2 weeks to get my item back but they sent it without the original case, instead they wrapped them in plastic bubble wrap. When i asked them about the case they first said they were going to look for it & then was even told to go to kmart to get another case. They refuse to send me my original case & even the operator i emailed with assured me they have thousands of glasses & had no interest on my case. I will copy all the emails this agent sent.
I have thousands of glasses. I assure you I have no interest in your case.
Becky S.
Customer Service
www.OpticsFast.com
From USA Toll Free: 1-***-***-****
From UK : +442035141550
From Australia : +61 280155339
Fax Number: 1-***-***-****
You should buy a case at local optical store or Kmart.
Becky S.
Customer Service
www.OpticsFast.com
From USA Toll Free: 1-***-***-****
From UK : +442035141550
From Australia : +61 280155339
Fax Number: 1-***-***-****
"
"I want to give the biggest shout out to Decormyeyes.com you guys did an awesome job with my glasses I'm so pleased. Nice courteous people, hands on. I can't praise you guys enough! Thank you so much"
"The spring in my eyeglass temple broke. After much searching I found OpticsFast on the web. They have online chat and were able to tell me they could repair my glasses and also provided me with an estimate of the repair cost. I sent my glasses to them and received them a couple of days ago. The repair was excellent. They look and feel great!"
"opticsfast was a great find online
i couldnt afford a new pair of prescription rayban and thwy fixedy glasses that had broke on the bridge cant even tell. "
"I ordered the prescription glasses Jan 8th after they reconfirmed that they have the frame on stock and only got them on Feb. 13th which is way too. When I asked they always kept saying 'next week'.
The only positive thing I can say: at least I got the right frame with the correct prescription glasses.
My assumption for the very long delivery process is, that they order everything in China and produce them with cheapest lenses.
This is also the only online shop where you don't get an account where you can see your order and progress. You are only depending on chat, e-mails and phone which is very outdated.
I bought the "Ultimate Deal" which includes Anti Reflective Coating, but I couldn't recognize any kind of "Anti Reflective" at all.
Also they shipped with "USPS Priority mail" instead of the "3 day air" which I paid 15$ for and after complaining only got 3$ back.
This is a real big scam. You will be lucky to get anything from them at all after you pay.
BBB shows 166 complains in only 3 years and on google 5 out of 6 reviews are only 1 star which is worst. On YELP they have also a 1 star rating (worst) on 49 review. Horrible.
I've never seen a company treating customers like this.
My only advise: stay away from them!"
"I purchased a beautiful pair of Christian Dior sunglasses, very reasonable price, very fast shipping, packaged perfectly fine for protection, I had my order in three days, Love Love my purchase, excellent service, awesome company, THANK YOU FOR AN EASY PLEASANT TRANSACTION"
"Dino & Becky S. assisted me through the entire ordering process of my Chanel sunglasses and were extremely proficient and immediate with their responses. They provided an exact description and photographs. Everything was delivered as promised. I am very happy with my sunglasses and they are exactly as what was expected. I will definitely make another purchase from them in the future and recommend them to all my friends and family. "
"I was originally looking for a specific style (I do not much care what the brand of the frames are), and I found several designs to my liking, but way out of the price range of what I was hoping to spend. I signed up for the email club, just in case there would be a radical discount on one of the styles that I was watching; always a good idea, right? Soon I found the style I was looking for on Zenni.com for about $130 less; frames and glasses as well as tint included. About an hour after looking on their website and deciding that their knock off products where not for me, I receive an email asking for me to review their website and give a good review and then they will give me a "VERY GOOD" discount for my order and anyone that I "refer" to them.... I'd love to point out that I would never EVER refer even my worst acquaintance to this site after our following correspondence, which I will post here for your reading pleasure (mind you, I am cutting out the signature after each of her responses):
OpticsFast Sales Team
5:56 PM (2 hours ago)
Thanks so much and I know this is probably a lot to ask but do you think you can post a review to ResellerRatings.com and TrustPilot.com and Review Center and RatePoint?
This would help us so much
Here are the links to the three agencies:
http://www.resellerratings.com/store/opticsfast_17
http://www.trustpilot.com/review/www.opticsfast.com
http://www.reviewcentre.com/write-a-review-1384860.html
http://ratepoint.com/tellus/86074
If you do this for us I will certainly give you a VERY GOOD discount to you and anyone you refer to us.
Becky S.
Customer Service
www.OpticsFast.com
From USA Toll Free: 1-***-***-****
From UK : +442035141550
From Australia : +61 280155339
Fax Number: 1-***-***-****
Kassandra Crawford
6:12 PM (2 hours ago)
to OpticsFast
I thank you for your offer of a discount, but you wouldn't like it if I reviewed your website. Your prices are outrageous at best
OpticsFast Sales Team
6:27 PM (2 hours ago)
I can give you a discount on any item you want.
Show me 1 item that I am higher price then my competitor?
Kassandra Crawford
6:44 PM (1 hour ago)
to OpticsFast
Thanks for your offer, but I'm going with Zenni where the frames are similar in style and only $29 for the frames. With the lenses and the transition coating, it's only $88 total
OpticsFast Sales Team
6:45 PM (1 hour ago)
Classy… $88 frames.. aahaah
Kassandra Crawford
6:53 PM (1 hour ago)
Actually, they are classy. But since you seem determined for a review AND wish to insult me in my choice of style, I'll be more than happy to review you and your company. Wish granted. I'll make sure to include screen shots of our conversation if they give me the option. Good day to you Becky"
"Very happy with my order. And not as expensive as my eye doctor"
"Very professional work - looks brand new. I couldn't have asked for a better job. "
"I was looking for an exact frame to my broken frame. It's an old model. The company had the last one, but right before shipping it to me the company realized that it was not in a perfect condition, so it communicated the problem with me and tried to find me the same model. Since the frame I wanted is an old model, the stock is very limited. The company found an exact model but different color for me. I am waiting for it to arrive. Yay."
"Order took over 6 weeks to arrive! No communication from them as to why it was taking so long. I had to contact them and demand my order or cancel it. What's even worse is they contacted me to beat competitive pricing which they did and guaranteed fast service. I'll pay extra to get my prescription lenses in a timely manor next time."
"This is my choice and I will not go anywhere else, so many styles and price is great."