"I set up the appointment for 7:30am on November 29th. The appointment was to switch the wheel rims on my 2024 4runner. The rims were on site, and only needed the tires taken off. Tim Campbell had assured me in advance the tire pressure sensors would be able to be switched over. He also assured me the job would only take 2 hours. I arrived on time and my truck was taken back at 7:30. I talked to Tim at 8:00 when the parts department opened to discuss purchasing black lug nuts. At 8:30 Cline took me back to the bays to get my wallet out of my truck. In the process, we saw my truck was on the lift and my lugs and wheels were removed. An hour later Cline approached me with a technician to inform me the sensors would not be transferrable and I would need to pay an astronomical amount for new sensors. Would they accept me purchasing genuine Toyota sensors through the parts portal for a lower price? No. Fine, let's keep things moving. The next three hours were a series of Cline giving my the same two, absurd, infuriating excuses. He informed me that the technicians were being extra careful to avoid scratching the black matte surface of my new rims. He informed me that the tire pressure sensors needed to be programmed. Repeatedly. This is insane and I'm insulted with how stupid staff apparently think I am to give the same, lame excuses again and again. Remember, the wheels were off the truck at 8:30 and I left at 12:30. So apparently the technicians at Passport Toyota are so wild, they're prone to accidentally scratching the surface of rims Toyota specifically designed to be mounted on their rough and rugged, off-roading capable truck. They need to spend an hour per wheel removing a tire, mounting a tire on the new rim, and lifting the assembled wheel approximately 5 feet off the ground onto the truck. Apparently, the tire pressure sensors Toyota uses also need 3 hours to program and calibrate. Are they used on thousands of tires across the country? yes. Have they been optimized to reduce wasted time and labor on jobs? God I hope so, because this is insane. I saw at least 5 car owner's come in after me and leave before I did. I got countless shrugs and meaningless apologies with no compensation, discount or anything even approaching a rational explanation. Cline offering me a free car wash at the end of this 5 hour nonsense makes no sense. Your clinicians struggle enough with scratching rims during installation unless they have 5 hours to do so. A rushed car wash at the end of a day makes me worried the technicians would forget to take off their sandpaper gloves. They told me what I wanted to hear to set up the appointment, then told me whatever they wanted because they knew I couldn't go anywhere. Garbage service."
"I drive past 2 other Toyota dealerships to get to Passport."
"Carlitos, good costumers service! "
"It was great!!. Thank you "
"Passport Toyota is my go to online place to get Toyota parts for discounted price and fast delivery . Thanks so much for the great service ! "
"Sales are strong, but the handling times exceed a week, which is frustrating. Logging into your account often results in crashes or missing order numbers. Emails go unanswered, and phone wait times are excessively long. When parts were missing from my shipment, I tried reaching out but received no response. While some refunds were issued, it would be helpful to receive email notifications about unavailable parts or for the website to clearly mark items as “no longer available.”"
"I placed an on-line parts order but system timed out before providing order confirmation. So I resubmitted the order but that resulted in duplicate orders and 2 charges to my bank. I called in the next day and fortunately AJ quickly deleted one order and sent a credit to my bank. I correctly received one order with only one charge. Thanks"
"Easy to order but locating parts was sometimes an issue. Some diagrams needs to be improved for more user friendly experience. Prices are great for OE parts, and the service department is very responsive. If you are local, store pick up is a fast way to get your parts."
"Great accuracy as always and fast shipping. "
"I have always had fast shipping and great service through the part department. Great prices and accurate order delivery will keep me coming back in the future! Go Commanders!"
"I’m very satisfied with the service and fast delivery. In addition, online cost is much cheaper too. Certainly, there will be more transactions in the future."
"Easy transaction! I like it much!"
"Fast shipping and great prices for ORM parts on"
"I always check prices for items I need, and I found out that online is the best way for me. I like the discounts it provides and if the item is in stock, I can still get it same or next day.
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"Great friendly hardworking Toyota team from beginning to end I want to thank you team."