"I ordered 2 TP-Link EAP 245v3. They had good reviews, and were priced well. I ordered 2. I loved it so much I ordered a 3rd immediately. The 3 AP's coupled with the Omada software was awesome....until ---
They started screwing around with the Omada software. They've limited the features and jacked up some of what it did...but ok...I've adapted and "made it work" ish. I ordered a switch that was compatible - only it wasn't. It was the right model#, sort of...but they were too busy with updates to be concerned about accuracy....so now I have a $400 switch that doesn't work with the Omada system, and seems to have regular issues with my PoE camera's (yes, they're the right power level for the switch).

ALL OF THAT, I'm still ok with TP-Link and this system because it's pretty cool, so just rather annoyed. HOWEVER, here is the crux = I had one of the original EAP 245v3's just die (and I mean die, no warning, no issue, I left around 9am and was gone for maybe 2 hours - came back and people where having issues with wireless. Turns out, the AP was completely dead. It would not power on via PoE, nor the PoE adapter that came with it (so not a switch issue). It was hanging on the ceiling, so unless a solar flare occured, the thing just crapped out. No worries, these have a lifetime warranty, right?

It's been nearly 3 weeks, and "support" (chat pointed me to email, tried calling, but was stuck in a loop, then voice prompted to "use email"....email has successfully asked me to repeat the same 3 attempts to power it on (including plugging in the "adapter" - these are PoE, there is not power port, and I already told them I tried different PoE switches, and the "PoE adapter" that came with it (and several others)...I still have no movement on getting my device replaced (again, nearly 3 weeks later).

I have been asked for my proof of purchase, serial number picture and registration 3 times, plus when I registered those were asked for. I have promptly (re) provided each of those things, and STILL HAVE ZERO movement on getting an RMA, or a replacement device.


I would not only call that a horrible experience, I would state it will likely be my last dealing with TP-Link after purchasing probably 15 items of theirs? I wish I would have known this sooner, I just ordered a complete system for a business I am part of....Likely, I'll return that order if they can even get a single AP replaced in 3 weeks."