"I spent $360 to have an illustration mounted with their online service. Somehow, they managed to frame it off-centered. I spoke with Derek their customer service and he asked me to send him a photo of the problem and I did immediately. I called them a few more times and also contacted them several times via emails. They gave me this "we will get back to you" routine and never responded. However, I have been getting a daily advertising from them. It is clear that they care so much about the money customers give them but not the services they provide in return. I am very disappointed by their unfortunate craftsmanship and a criminal level of customer service. I used them because of great reviews here and elsewhere. Now I suspect that all these reviews are "paid" reviews. I am willing to pay premium for a professional service but their service is not worth a penny."

"My frame set arrived yesterday and it is perfect, well made and exact to the piece to be framed.
My thanks to the careful lady who helped me measure it out over the phone and got it right. Glad I called as I would have screwed it up on my own.
They do a wonderful job. I have ordered 8 or 9 frames over the years.
Well packed and rapidly shipped.
"

"Loved the frames - they were perfect for my paintings. They looked even better when I got them than in the online simulation."

" This is my 2nd order with them. Both times I've ordered 20"x24" frames for various paintings. After figuring out how to navigate them website to pick & order its a fairly east task. The choices you are offered are various and amazing. The finished product has to be among the best anywhere,beautiful.Shipping is fast and well packed. My only complaint would the double shipping costs, 1st for oversize shipping and 2nd by zip code. Partial free shipping is available at times. "

"They keep cheap frames on the site after they sell out, then try to get you to pick a different frame and charge you more for the upgrade. They claim its not bait and switch, but they take their time removing the cheaper, out of stock "web specials". I have been buying frames from this company for 25 years, and was appalled that I had to talk to 3 different people to get a like kind frame comped as a 'one time courtesy'. They picked it for me and its the wrong color. By that time, I ordered from a different vendor. What a waste of time."

"One of the frames was not of the quality I normally get from them, so that was disappointing."

"Many choices, excellent quality, delivered rapidly and excellent customer service."

"Picture frames corrected the issue without any problem and were extremely responive to my concerns."

"Delivery in good time. Packaging very protective. Everything correct & well made."

"Beacause you sent my shipment as 2 different shipments, I was charged duty twice. so in the future please ensure that your shipping department send orders as ONE shipment with multiples boxes "

"Great finishing/quality and exactly as expected. "

"The service and products were superior."

"A little pricey but excellent quality and perfect size."

"THe frame worked perfectly with my picture. It also was delivered very quickly."

"I am very pleased with the service and the products and materials. Very professional and expeditiously. Would like to have more options on the linen additions to the canvas frames. Wider widths, colors, crimes, would be nice. Also, additional thin, wooden frames for canvases. Thank you."