"They do good work. The website is relatively easy to order from, and they are fast. Very thorough, though expensive, packaging."

"My order was completed accurately and timely. "

"I continually receive a high level of quality and service."

"We had previously purchased a large, unfinished custom-sized frame from pictureframes.com, which we stained and made into a mirror to match an antique bedroom set. We were VERY satisfied with that product, and when we needed a frame for a reproduction antique sampler that I just finished we immediately thought of pictureframes.com. Because their unfinished frames were all too wide for this current project, we ordered 3-inch long samples of 7 different prefinished frames. The samples were free (just $2.50 postage) and arrived very quickly. The samples were great -- and allowed us to choose the one that looked best next to the sampler. We have now ordered the complete frame, including acrylic and foamcore backing. Check back with us in another two weeks and we'll let you know how the final product is!"

"I've been purchasing frames from Graphik Dimensions (now pictureframes.com) since 1984 and have been very happy with the quality of the work compared to the prices charged. Until now. I received frames (Plein Aire custom made) that were so poorly made that I will never buy from them again. Wood was soft pine; splitting and splintering on the back. Sides were not aligned on assembly with mitered corners rough and staples showing through. Holes from knots in wood were gouged out, again on the back side. The frames are not THAT inexpensive that one should tolerate such poor materials. They replaced one of the frames that had a large chunk of wood missing on the back, but the replacement was barely better. I got a splinter from the peeling wood while I was unpacking it. NEVER AGAIN! They've lost a very longtime customer here and I can not recommend them again. If you're a painter, then use gallery wrap canvas. If you need frames, find someone to make them for you. Don't buy from pictureframes.com

Jan.18th. I tried to get in touch with them via phone and email and they basically blew me off: no return of phone call or email. Their offer of restitution was a hollow one."

"Not only did the frame arrive in perfect condition, but I had a question about the bill, and the customer service representative was most helpful and courteous. Could not ask for better service."

"Pictureframes.com always provides excellent service on top of an excellent product. This order was no exception. I purchase all my frames from them — a lot of them. I wouldn't go anywhere else."

"There was a little problem with my order. The glass was not packed with the frames. It was taken care of in a timely fashion and I was refunded for my shipping.

I will use them again."

"very high quality workmanship"

"This is one of three places I ordered frames from in the past month. I tried pictureframes.com only because the best vendor doesn't ship oversize custom frames. Delivery was prompt but box was broken and frame was not well protected. (Other two vendors packed much better.) No extra padding/cardboard for frame corners; amazingly they were not damaged, but straight edges had some paint missing. Not worth the hassle to return oversize frame; hid scratches with permanent marker. "

"My frame turned out beautifully!
I could not be happier."

"Order for custom cut frames, matting, and frame samples was filled perfectly. Fast delivery and sturdy packaging. Great customer service."

"I have been using PictureFrames.com for years and they never disappoint. Great company, great price and great service."

"The online purchase process was quick and easy. Delivery was on schedule. The items arrived undamaged and showing great quality. Price was reasonable. Overall, great shopping experience."

"The selections are vast. Quality is right up there. Delivery was prompt. And I'll be ordering again!"