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5/5

2002-09-13

"I found this company and purchased primarily due to low price and shipping. The service I received was great and the sales staff (Zach) pointed out other merchandise that would complement my order. So far this has been a good experience and I will return to this vendor for additional purchases."

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Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
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5/5

2002-09-13

"Great experience. Shopping for the best price on a Canon S30 digital camera, I found the "cheapest" ones that come up in cnet/dealtime/etc searches have lowball prices but inflated shipping (i.e. $59.99) and/or sell gray-market non-US cameras.

Protek Direct had the best total price (price + reasonable $14.95 shipping), was US model with full warrantee and accessories. Customer Service (Larry) was OK, offered extended warrantee, extra CF and battery, but didn't push once I said no thanks. I did take a battery, though, when he knocked some off the price to a better internet price I saw on it.

Items were shipped 2nd day after order, and arrived fully new as expected. Yay!
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered

5/5

2002-09-12

"Experience was great! I really needed my order expedited and Protekdirect.com delivered. Customer Service was steller. Both Jack Daily and John Williams were VERY helpful, I can't thank them enough. My Camera was dilvered on-time and disaster avoided ;)"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
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Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2002-08-14

"After much research and comparing I decided to go with Protek for my first nice digital camera, the Canon s30. Ordered online but followed up the next day buy phone to ensure order was recieved correctly. Friendly staff, did push accessories a bit, but were professional about it and not overly pushy, so I did buy an extra 128 mb Deltek compact flash from them as well for about 10 bucks higher then the lowest price I could find . Shipping cost not too bad, 15 bucks for 4-7 day ground. Order was processed and shipped in about 24 hours, recieved 5 working days later in great condition. Just as advertized, no grey market, all brand new in factory box with all the software and goodies, everything in great condition.

I am now playing with my new camera and learning how to use all these great features.

thanks again protek, will definetly buy from again!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall customer service
Customer service resolving problems
N/A
Customer service being knowledgeable
Customer service being easy to reach
Customer service making decisions on their own
N/A
Customer service being trustworthy
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

5/5

2002-08-14

"I finally found an online Photo hardware sales company that sells USA not grey market goods,in full retail packages,at a great price. I had Larry as my sales rep. He knows photo hardware and suggests only what you need not a bunch of extras that you won't use.He does'nt pump you full of smoke or refuse to sell or deliver the goods you order as many of other company's I've had the misery to run across.
My experience with Larry at Protekdirect.com was the best I've had in years.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being easy to reach
Customer service resolving problems
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

5/5

2002-08-08

"Great service from the sales person named Larry. He gave me really good suggestions, information on where to do research, and a very good price. I just ordered today so I have not gotten my product yet, but so far I couldn't have asked for anything more..."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
N/A

5/5

2002-08-01

"I got the runaround at numerous places so I was nicely surprised when dealing with Protekdirect. The CS rep/Sales associate, LArry, was very friendly, knowledgable, and helpful. He treated me like a customer and not a number. I would definately shop there again. The price was good as was the service. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
N/A
Ease of checking delivery status
N/A
Being updated on the exact date the delivery was sent
N/A
Delivering products damage free
N/A
Delivering products on-time
N/A
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
N/A
Ability to determine if a product was in-stock real time
Ease of ordering online
N/A
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

5/5

2002-07-11

"I was much pleased with my shopping experience at protekdirect. Customer service in placing orders was exceptional. My customer service representative, Larry was a tremendous aid in sorting out options with regards to my computer system purchase. Not only was the laptop I purchased a great deal, but the customer service was great. I would highly reccomend purchasing from protecdirect.com. Also, feel free to call up and discuss your requirements; the staff proved helpful in locating products more suited to my application than I even found.
Thank you
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
N/A
Ability to determine if a product was in-stock real time
Ease of checking order status
N/A
Overall customer service
Customer service making decisions on their own
Customer service being easy to reach
Customer service resolving problems
N/A
Customer service being knowledgeable
Customer service being trustworthy
Overall web site
Web site being easy to use
Speed of web site
Web site reliability