"I ordered a record for Christmas 2021. The record was listed in stock but turned out it wasn't. 5 months on I still haven't received it. No pro-active reach out from customer service. "

"Not like any other vinyl companies. recently I have had two really bad experience with Recordstore.co.uk and both concern their customer management. I can not even remember any other occasion where I was treated so badly.

First I made a pre-order for a limited vinyl. The release was postponed and since it was postponed more then a month I needed to update my credit card information. But instead of telling me exactly that they just canceled my order out of the blue. Any other company had sent a email saying "hey please update your credit card info if you still want your order."

The second time I placed an order but when I got it one of the vinyls was missing. I emailed them asking where it was and got back that the vinyl was out of stock and gave my money back. Wait, I needed to email them about a lost record.. Why couldn't they come back to me much earlier?

This company just drives me crazy."

"Awful customer service, no reply to several emails."

"I made my order before reading the reviews about this place and after I read the reviews I decided that I didn't want to waste my time with the worry about the records arriving. I emailed to cancel my order and the next day my order was cancelled. You really can't ask for better service experience than that, although the reason I'm giving four stars is because they really should have a cancel order button or something easier than having to email the company directly. Sorry to hear others weren't as lucky as me. "

"Order for four records on 8/4,
Not delivered (Uk) by 23/4
Rang and brusquely told the delivery was not overdue enough for them to act. Took 16 days "

"Terrible customer service. Long dispatch times. Won’t ever use again."

"Signed item ordered (as the link to the site came from the band itself, I presumed the company would be competent). Item never arrived, much as others say here. 2 stars instead of 1 as they refunded without issue. "

"Order placed on 5th December, saying dispatch within 5 days.

Chased via their website, email and their facebook page for an update as 5 days came and past with no notification of delivery. NB they only have an 0845 phone number advertised.

On the 18th I finally get a response from their customer services team that it has been delayed, is expected in stock in 3-14 days and if i wish to cancel to let them know.

So i respond straight away saying i want to cancel, i had found it elsewhere in stock with guaranteed delivery. I double this up with a cancellation through their website.

Today (19th) I receive a notification that it is being dispatched ! Yes, seriously.

I contact them via their website saying "no this was cancelled and i want a refund" and they refuse. Now i have done everything they suggest regards a cancellation, within the time frame they state, yet due to their absolute incompetence they have now shipped the item and put the onus back on me to return and get my money back with this little suggestion: "If you do not wish to keep the order when you receive it, you can refuse delivery and then this will then be returned to us by the courier at no additional cost to you" like hell i'd trust them to process all of that correctly and refund my money.

I had an issue last year with them and their complete lack of communication, i should never have used them again, and now won't. I'd encourage anyone else to look elsewhere as this organisation is appalling."

"I've been ordering for 6 years, and this is the 3rd time in 6 months I was sent unsigned items. I have also had 2 orders in the past year not arrive. I will never place an order with the site again. "

"Mainly the same issues as other here. I have used Recordstore.co.uk several times, and they are the absolute worst online retailer I have ever dealt with. Firstly, EVERYTHING I have received from them has been damaged. Of course, the Post Office could have something to do with it, but I buy a lot of vinyl online, and have not had anything like the problems that I have had with parcels from this lot. I did ask them about their packaging, but they could not care less. Also, things just don't arrive. I have had 2 fail to show, both were limited editions, and by the time the snail paced customer service got back to me, they were out of stock! Talking of customer 'service' (used in the loosest possible sense), they are dreadful! Unhelpful, loads of useless (and pointless to the problem), questions which go on, and on, and on (they hope you will give up I think - during my last 'round' with them, there were 14 emails in my inbox from them)! Without doubt, the absolute pits. If you are reading this and thinking of buying anything from them, avoid (like the plague), you will end up disappointed, frustrated and angry."

"Unfortunately, I need to echo the other negative reviews posted here and warn record buyers to avoid making any preorders with Recordstore.co.uk.

I ordered two records from Recordstore.co.uk, and received a confirmation email that my order was successful.

A few days later I contacted Recordstore.co.uk via Facebook, as I'd heard rumours that one of the two records I'd ordered was unobtainable.

I was assured – in no uncertain terms – by Recordstore.co.uk that the record had been secured via the company's distributor, and that I'd receive the LP the following week.

A few days later I received a cancellation of my order – no explanation, no apology.

I cannot recommend Recordstore.co.uk to any vinyl buyer. If Recordstore.co.uk had admitted there was a potential problem with my order, I could have sourced the record elsewhere. But now it's too late. "

"This awful store sell preorders and then cancel them AND take your money first!! I am now waiting 5 days plus for a refund for something they never even had!! Disgusting way to do business so be very wary of them!! They are defo NOTOK"

"I should have read the other reviews!
I ordered the Radiohead ok computer reissue on blue vinyl which I was told on the website was available.
Only to have my order cancelled the day after when every other outlet has sold out.
Just shocking "

"Purchased 4 signed cds and bluray 2cd set. Items arrived about 1 1/2 months later. All the cd's were sealed but not signed there was a small card thrown in which was signed but this was not the signed cd as listed. Best yet to come rather my bluray 2cd set i received vinyl album of the version!

Contacted company anf told to return freepost and would be refunded. Eventually refuned but minus postage. Will not use again. Very poor."

"I ordered 4 records from recordstore.co.uk paying for individual courier delivery for each.

The first arrived late, but it arrived.

The second record I was told was returned as undeliverable because the exact same postcode as the first 'didn't have a gap'. The record would be refunded but the delivery would not be. I was told I could re-order the record but that it was now out of stock.

Very unhelpful customer service to boot.

I would strongly recommend you avoid if you actually want your records to arrive."