"I listened to the bottom line of sale of goods however the seller did not hear one word the client said, anything for a fast buck. It was clear that the switching of your service is not as seamless as they profess. There was a 10 day grace period before any changes should have taken effect. They were contacted the same day business was agreed to end the contract on the 27th of Apr . An Email was sent letting them know this change would create a financial burden if this happened for the electrical plan I was under did not end until 2021. My waiver with my provider has been in existence sense 1998, which you will loose and be charge 295.00 to reconnect. the contact was made with the representative and he pushed it through anyway. Saying he had consent to do so. We agreed that nothing would be done until the 13th of May. As I stated the contract was cancelled on the 27th of April that evening before 5 pm. For 3days with lose of food in a freezer., I have finally turned their mess around. And the best advice I can give to anyone, do not change you electrical plan for it is only good for 3 to 4 months then it hits you like the cable promos do. If you can weather the storm stand fast. Reliant is about the fast buck for commission and not their customers. If this is misplaced then check the people you have working to pushing this product because integrity goes along away not the scam"