"Refunds are done quick. Keep in mind delivery time. Might take a month."
"it was my first time to purchased a swimwear from ROMWE and definetely not the last! :) Im surely recommend them to my friends and officemates. I love the quality of their products and not to mention the prices are just good.
and thanks to their excellent customer service they have been very helpful. :) KUDOS!! ****
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"They offer to the costumers quality clothes with affordable prices. Very nice customer service too, solve every problem quindly and quickly. "
"I just have to say, this was the greatest experience i have ever had while shopping online. My order took a little longer to process, but with the help of their amazing customer service, they were able to locate my order, and even offer me faster shipping at a low rate!! They have customer service like no other, oh and lets talk about how cute their clothing is?! I will definitely be making more future orders! Thank you, ROMWE :) you have a very satisfied customer!"
"I first started ordering from this company quite awhile ago. At first, their customer service was lacking quite a bit but I definitely noticed a change now compared to when I first started.
I also receive a response right away and even when I noticed I ordered the same thing twice, they gave me back my money without question.
Thank-you for stepping up your game! You don't receive this customer service from many other online retailers."
"I love Romwe very much!!! I purchased several times from them and they never make me feel disappointed. You can find all kind of fashion styles on their website with great price!!! Give it a try, and you will believe me!!!!
The most important thing is Romwe's cloth not only have a great price but also has good quality. It totally meet your expectation. And they have the best customer services i ever meet. They are one of the reasons which i always go back to purchase on their website. "
"My order took a long time to arrive (if I recall correctly about a month)
When it did arrive it was of poor quality, badly made and the sizing was a lot smaller than advertised making it totally unusable. Romwe insisted that I measure the items and photograph my measurements to prove that I was not lying !!!!
After sending the photos they agreed to send me a return label. After a two mile walk to the post office I was told that the label that Romwe had supplied was not accepted in this country.
After many conversation with Romwe they finally agreed to issue the refund only to receive about £6 for goods which I have paid nearly £20 for. Despite numerous conversations they are still refusing to budge stating that it is my fault as I am outside their 30 day return police (the fact that the Incorrect return label arrived after the 30 days seems to have escaped them, the fact that they have still not sent a correct return label has also escaped them.
I intend to spread the word as far as possible regarding Romwe's dishonourable approach to business and keep spreading it.
The cost of these items came out of my daughters Christmas money - a company that rips off a child has no honour "
"The clothing sizes make no sense... Low quality clothing the fabric is mostly synthetic... "
"Helpful staff, nice price clothings"
"I like the page I am from Colombia and it is the first time I buy, I am anxious for the arrival of my order, I hope to have it soon in my house.
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"Some nice outfits and great prices. BUT after reading through the reviews I can see that other people found out exactly what I did. Their sizing is way off. If the ad shows an american model normal size then you expect the item would fit a normal size woman. The items have to be sent back (at buyers expense) because of the small sizing. I was disappointed because half of my order wasn't worth keeping so it wasn't the kind of surprise I was expecting when my fiance opened the packages. I would suggest that you order xl or xxl then maybe it will fit. Do not buy the "One size fits all" unless you're tiny. I did contact customer service and they said to send it back if not satisfied."
"I loved everything about it. Me, and my other two friends bought the same thing. All of us loved it. Inside of Hooded Sweatshirt Dress is very soft and keeps you warm. I recommend that. "
"The service was amazing, when I had questions about shipping and return fees they were super polite and answered very quickly. I really like the clothes too-super cute."
"The quality was what I had expected and I am not disappointed with that.
They did forget one of my items (a sweater) and rather then re-shipping it, offered me only a credit to their website, meaning I would have to pay shipping AGAIN if i want to receive my item which I do not think is fair. "
"The prices were unbeatable and the help line was friendly, personal and helpful"