"Placed a simple order with S-N-R.Petsupplies on October 18, 2008. Got quick order verification. No tracking number was ever sent. Site says not to contact seller till 5-7 business days have elapsed. Called on 10/23/2008 and was told, "Order fell through the cracks, will ship on the 24th." I canceled order and purchased identical items from CALIFORNIAPETSUPPLY.COM. Guess where it shipped from? Yep, S-N-R.Petsupplies. Think they could get it right this time? Nope, order arrived missing one of three items. Phone calls and emails to California Pet Supply go unanswered, but finally spoke with human on October 30th. She said she was trying to get in touch with supplier ( S-N-R.Petsupplies), but having no luck. What a surprise!

S-N-R Pet Supplies, Pet Stores USA, Critter Pet Supplies and California Pet Supplies all Drop ship from the same W Crescentville Road address. Who is responsible for shipping errors? One points at the other, and both hope the customer will get discouraged and drop the whole issue."