Safe Home Products

1 reviews
1.00 / 5


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Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5
ResellerRatings
Verified
1/5

2012-03-21

"I purchased and paid for an item through this merchant's eBay store on 2/23/12. The ad stated "free expedited shipping". I heard nothing from them and when I had not received my item, I sent them an email on March 6, 2012 inquiring about the order's status. No response, so I finally opened an eBay case on 3/10. They also ignored the inquiry from eBay. I again emailed them on 3/17. That one was ignored as well. On 3/20 after having still not received my item or a refund, I escalated my case to a claim and within hours eBay/PayPal refunded my money. Shortly thereafter, I finally get my very first message in 26 days from this company stating and I quote, "We need to cancel this."...that was the the ENTIRE message, not even the courtesy of an explanation or hint of an apology."

Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A