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Product & services pricing
4.61/5
Chance of future purchase:
4.78/5
Shipping & packaging:
4.80/5
Customer service:
4.59/5
Return/Replacement policy:
4.45/5

Verified
5/5

2018-08-25

All Good!

"Did exactly as you said, perfect.
Thanks
"


Verified
5/5

2018-08-25

Fast turnaround and amazing prices!

"SellYourMac was amazing! They gave me more money for my 2013 27" iMac than anyone else and even sent me a box to ship it in!"


Verified
5/5

2018-08-24

Easy & Hassle-Free

"I got a good price, and with the complimentary shipping packaging which included a pre-printed fedex shipping label, it couldn’t have been easier!"


Verified
5/5

2018-08-24

Easy and prompt process

"Very positive experience. "


Verified
5/5

2018-08-24

Phenomenal Service

"they communicated with me perfectly and the process was very smooth, i would definitely recommend to anyone looking to sell their mac!"

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Verified
5/5

2018-08-24

Great service!

"Easy and quick service for trading in an old Mac!"


Verified
5/5

2018-08-24

very smooth process

"Everything was great. The team was very responsive and updated me promptly on every step of the process. They also sent me a shipping box for free to make the process even easier. The process exceeded my expectations for sure"


Verified
3/5

2018-08-24

Actual purchase experience was great -- getting a hold of them after was awful.

"We purchased my Macbook Air in the retail store, and our in-store service was excellent. The sales associate was knowledgable, patient and very personable. I felt informed and confident leaving the store and would buy there again.

However, I have been trying to get a hold of the retail store for a week to retrieve a copy of my receipt and have not had any communication back from them. I've called several times, left voicemails, and sent email over the course of the week (during business hours) and still have not heard back from them. I'd love to see them improve this part of their customer service.
"

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Verified
5/5

2018-08-24

Always Excellent Service

"I have worked with SYM a few times over the years. They have been responsive and helpful while always following through on what they promise. There are many options out there to re-sell Apple/MAC products but I fully trust these guys and will always go to them first."


Verified
5/5

2018-08-24

A+ Experience

"The box made this the easiest experience ever."


Verified
5/5

2018-08-24

Great experience

"The website was easy to navigate. In a few minutes, I had a quote for my MacBook Pro and also one without the charger (which I decided to keep.) They were fair, so I accepted the offer. But then discovered they don't automatically send you a shipping box. So I emailed them to request one, and they responded quickly. The box arrived a few days later. It was easy to pack and ship, and they notified me at various steps along the way. Received the check for the amount they offered, and yes, I would use them again. "


Verified
5/5

2018-08-24

Will do it again!

"These guys gave me a very good price but more importantly they stuck to it. Great follow up and communication. They kept me on schedule and offered assistance if I seemed to need it. I will definitely use them as my go to sell my stuff vendors. Well done. "


Verified
5/5

2018-08-23

A Seamless and Trustworthy Transaction

"At first I was hesitant to sell my expensive iMac to a company I’ve never done business with before. However, their website was very user friendly during the quote process, and once I was contacted by a customer service rep with further details then I began to realize that this was quite a credible company. They sent me a discreet pre paid shipping box within a few days. And in less than a week I had the exact, original quote amount in my PayPal wallet. Highly recommend! "


Verified
5/5

2018-08-23

Friendly, easy, and professional!

"Friendly, easy, and professional! "


Verified
5/5

2018-08-23

Great experience

"Very easy process, and the provided shipping materials made sending in my laptop so easy. Payment was quick and easy - couldn’t be happier! Thanks!"

Detailed Review Benchmark + -
Pricing of products and services
Overall customer service
Overall product shipping and delivery process