ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
4.61/5
Chance of future purchase:
4.78/5
Shipping & packaging:
4.80/5
Customer service:
4.59/5
Return/Replacement policy:
4.45/5

Verified
5/5

2018-07-10

Great Experience

"SellYourMac is just how it sounds which is awesome. You get a quote based off of the condition of the device you are selling, you get a confirmation number and shipping label, you ship your device and then a payment issued for the device. Very easy, fast and reliable process."


Verified
5/5

2018-07-10

Easy and painless process

"Sell you're mac sent me a box with a pre-paid label, shipped them my old (mid-2009) laptop and they issued my payment within a week of its arrival. I did have to email and ask for an update after the item appeared to be delivered but within an hour of emailing I received a notification that a check was on the way. Since the laptop was so old I didn't get much but better than it sitting gathering dust in my house. "


Verified
4/5

2018-07-09

Straightforward and Simple Process

"The process was so straightforward and simple. Communication was great. The only thing I would say is to improve the speed of the overall process (faster label for sending product to SYM and mailing check back)."


Verified
5/5

2018-07-09

Sold my old MAC

"Loved SELLYOURMAC. Customer service was beyond friendly and exceptionally professional! Received my check very quickly. Thanks! "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2018-07-09

painless process, great offer for product

"SellYourMac was super easy to work with, from quote to shipping to payment. Highly recommend."


Verified
5/5

2018-07-09

First time Mac trade in

"getting a quote was fast.
shipping and processing was also pretty fast
was paid within the week (your results may vary depending on where you're shipping from)

overall very satisfied. will probably use this service again
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2018-07-08

Greatest Selling Experience

"SellYourMac was very professional. They were quick to reply to all of my emails and payment was quick. By far the best experience I’ve had with these kind of things. Would recommend to anyone I know."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2018-07-07

Great Service!

"I was able to sell my 2008 Mac Book Pro with great ease. The payout was just as quick. I highly recommend this service!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Product Returns/Refunds/Exchanges

Verified
5/5

2018-07-07

Still the best place to sell your Apple Device

"I've used SYM for years and again just in the last two weeks. This time because of special circumstances, I had to make a request via email rather than the standard web interface... still thought, the team at SYM took care of me perfectly and I was able to get cash for my device to apply to a new one... everyone's happy!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2018-07-07

Apple computer resale

"All went very smoothly, from initial quote, which was one of the best received, to sale and sending in my computer, to payment for it, which was done next day. Process could not have been better and would use you for all resales in future."

Detailed Review Benchmark + -
Pricing of products and services
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2018-07-06

Excellent place to trade your Mac

"I had great experience working with SYM."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
2/5

2018-07-04

Disappointing.

"Haven’t received payment, only received 1 notification regarding payment that was 1/2 the agreed amount. "

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2018-07-30
A rep from SellYourMac, SellYourMac, has responded:

“We had reached out to the seller to discuss some of the major discrepancies with their quote ahead of sending payment. That is the reason that the seller stated "payment was 1/2 the amount" is we had paid for some of their items sent in. and had sent emails to explain the issues with the rest of the items. In this case, the items were misquoted with wrong specs and we discuseds a resolution with the seller finalizing the rest of the payment. Additionally, we have reached out multiple times to the seller since since to confirm they were fully satisfied, but have been unable to get a response from them on updating this feedback regarding our resolution and payment.”


Verified
3/5

2018-05-05

Slightly Disappointed

"As always, Sell Your MAC was speedy. The problem came with organization and just being courteous. Apparently, the the team expected an adapater to be with my order although it was listed on the quote it wouldn’t be included along with other problems that were going on with it. I get an email stating the chargers are expensive and they wanted to know if I had it because they’re costly to replace. I responded promptly to the team member helping me with no reply. I wrote back again a couple days later and asked was everything fine because he didn’t reply although I responded within three minutes. Still no reply. I did end up receiving an email with a deposit to my PayPal a few days later with the promised quote, but the customer service was lacking and inconsiderate. It’s just a pillow thing to do to at least follow up with someone after they answered your questions or have concerns. I would still recommend Sell Your MAC. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2018-07-05

Always great to work with!!

"I've worked with SYM many times over the years and have always had a wonderful experience."


Verified
5/5

2018-07-05

Excellent

"Very professional. I love how u go through each step and what will happen next. Anyone can follow these instructions. Great experience. "