ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
4.64/5
Chance of future purchase:
4.77/5
Shipping & packaging:
4.81/5
Customer service:
4.61/5
Return/Replacement policy:
4.50/5

Verified
5/5

2021-08-08

Surprising Smooth Transaction

"I'm a very cautious person, but after researching several options for selling my 2015 MacAir, decided to go with SellYourMac. After accepting their quick quote, which I thought was fair, they sent me return details & prepaid postage. I took photos of my laptop, cleaned & boxed my return well, then dropped it off at a local FedEx retailer on Monday. SYM emailed receipt notification that evening. I received notification on Weds it had been received at SYM & they had started processing. Third email on Thurs @ 2:40pm stating the data had been wiped & their experts were evaluating the device. Next email 3 1/2 hours later advising they were processing PayPal payment to me. Later that same day received email from PayPal notifying me I had received the agreed payment from SYM.
I admit I was concerned about sending my perfectly good MacAir to some outfit in Cincinnati that I had no personal experience with, but the process was much easier than expected & well-handled by SYM from start to finish. The money was in my bank account in less than 4 days!

"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2021-08-07

Smooth, real Smooth, not a problem!

"Invoice # LA133437.
Reviewed several web sites that would buy my 2013 era MacBook Air. "SellYourMac" offered the best deal. Filled out the form, got my prepaid shipping label, and sent it away. They informed me they got the laptop. It was nice, through several emails, that the Co. kept me informed on the progress of the transaction. In a week, or so, got my check. Check cleared -- no problem. Happy - Happy.
"


Verified
5/5

2021-08-06

Consistent through the process.

"Constant communication, I always know where the return is in the process."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2021-08-04

Quick, simple and efficient process.

"The process was very simple and streamlined. I got my quote, shipped my laptop, got updates on the inspection process and then had the price confirmed. Within days I had the payment sent to my PayPal account. Highly recommended!"

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2021-08-02

Good company...

"Simple process, easy transaction. I would recommend!"

Detailed Review Benchmark + -
Pricing of products and services

Verified
5/5

2021-08-02

Super smooth sale

"They quoted me a price and then reimbursed me for my full shipping including insurance since I could not use FedEx since I have an APO address. I've sold two Macs to them and there has never been an issue. If you want a no hassle sale of your mac they are fair and easy company to deal with. Am very happy and stress free dealing with them. Awesome!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2021-07-31

Couldn't have been easier

"I was having trouble recycling my old iMac with Apple (no response from online signup on their website for weeks), so I googled my way to SellYourMac.
It was so easy to provide the online information SellYourMac needed to give me an estimate of my old iMac's value. Once I had submitted the form, they emailed me the shipping label right away along with very clear instructions on how to pack it (or the benefits of having FedEx do it). This was followed by email updates at every step of the way: shipping label scanned, package received, process of checking out the iMac starting, and finally an email letting me know that the check had been mailed.
I'm thrilled with the experience and will let others who need to recycle an old computer know.
"


Verified
5/5

2021-07-31

Great Experience

"The process was so simple! Submitted my info, printed the label and had lots of communication along the way. Payment was seamless!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2021-07-31

Super easy!

"Whole process was easy and quick! Great communication the entire."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2021-07-31

Easy sale

"I received a great quote. Sending my device off to SellYourMac was easy!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2021-07-30

5 stars

"At first I was sketch about selling my Mac online, but these guys changed that. I lost my phone so I had to sell my Mac to buy a new one. This quick, easy, efficient process had me with cash in a little over a week. I’m super satisfied. Thank you!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2021-07-30

Quick turnaround and fair offer

"SellYourMac was easy to work with and gave me the best offer for my trade. They communicated extremely well throughout the process and I knew the status of my trade at all times. When it was time to pay, they processed payment extremely quickly. I have a new go to for any hardware sales. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2021-07-30

Excellent service

"This is the second time I sell a MacBook to SellYourMac. I love how ethics is part of your values. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2021-07-26

Entire process exactly as laid out on website

"Quote honored as proposed. Sold items processed within a few days of receipt. Money in my PayPal account within 3 business days of receipt, faster than promised. Not the first time I have sold items to SYM. Eliminates all the hassle of selling on eBay. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2021-07-26

Excellent!

"This service is so quick and easy! I packed my iMac, mailed it off, and they sent the agreed amount to me via PayPal in a couple days. It was great. I highly recommend using them!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process