"I'm going to ride the Southern Tier soon and needed to ship my bike to St. Augustine at the start of the journey. I bought the shipping label from Shipbikes online, which was a very quick, simple and painless process (and a huge savings as opposed to going directly to FedEx). Unfortunately, I bought the label several weeks before needing to ship the bike, and then my tour got postponed due to my brother being diagnosed with cancer and needing surgery. I was needed to help him with his recovery. I called Shipbikes and talked to Chris, who was very accommodating and told me it wasn't a problem because the label was good for a year. So I kept the label hoping I could use it in about 6 months if my brother was doing well.

After several months my brother was responding quite well to chemotherapy and able to take care of himself again, so I rescheduled my tour. But I was going to be in a different state than originally planned when it came time to ship my bike, so I needed a different shipping label. I called Shipbikes and talked to Chris again. And, as before, he had no problem with my change of plans at all. He happily, and immediately, issued a refund for my label so I could then buy the correct one.

Then the wildfires in the west happened. Again I had to change my plans to ship the bike from yet another location. I called Chris back a third time, apologizing profusely, and told him the situation. He didn't flinch. He happily refunded the money I paid for the second label, saying, "No problem - we will always take care of you."

I am still going on my tour, but this time I won't buy the shipping label until I'm ready to slap it on the bike box and head for the FedEx Shipping Center. Lesson learned. And thanks so much to Chris. This kind of customer service seems to be quite rare these days. Any time I need to ship my bike, there's no question who I'm going with."

"I recently used ShipBikes.com and was very pleased. It works exactly as stated. You pack your bike, enter the box measurements online, pay for the shipping label, affix it to the box and drop off at FedEx or arrange for Fed Ex to pick it up. I did not purchase one of their boxes, so I cannot comment on those. I dropped the bike off at a FedEx location without any hassle. They gave me a tracking receipt and took it from there. It only cost $42 to ship a bike! Amazing."