"Had the same bait and switch experience like the other reviewer, but went with it as it was still $100 cheaper than anywhere else. When I opened the box I was it was obvious I got scammed. The camera box (inside the shipping box) was worked over, dented and scratched. Upon opening the box I found the manual was missing. Plastic bags holding the charger, battery and cables looked worn and not holding the right items. The extras in the box were not even packed back in the spots that were made for them, (I know this because I bought a legit new one from B&H while this one is hung up in AmEx dispute center). Then the camera body LCD screen had finger prints on it.
Was advertised as a new item and was either used or a demo. I called them, they never called me back. Emailed the to try and get an return address and they responded that I need to call them to do so.
Letting AmEx deal with it now. I should have done more research on these guys before buying. Can't believe these guys haven't been shut down yet, I would give negative stars if I could. CROOKS AND LIERS"
"What a bunch of crooks! Don't do business here! smartphotohut, aka shopsmartphoto, aka shopsmarttvs, and maybe other names.
I ordered a lens at the end of November (after black friday) because it was advertised at $100 cheaper than anywhere else. Order goes through, but then the next day I get an email asking me to contact their sales department before they can ship it. He confirmed which camera it was for (Sony E-mount), and just as we were about to hang up, he informs me that this is the "overseas" version, has plastic threads, and does not include a factory warranty, but for an extra $XXX, he could upgrade me. What's the point then, that makes it more expensive than I could have found it elsewhere! Sounded suspiciious, so I said I would call him back.
After some research and involving a knowledgeable friend, I realized he was trying to bait and switch me. The older version of the lens has plastic threads. So I called him back, called him out on it, informed him that I wanted the one that I ORDERED, with a metal mount, for the price I paid. He "apologized" and said he thought I was trying to order the older model. After trying again (and failing) to sell me a warranty, he told me it would be on a 2-3 week backorder. Fine, whatever. After 27 days, the order still shows as "processing," even though the item I ordered still shows as "in-stock" on the website. I contact them through email, and was informed by a Mark Leiser at shopsmarttvs.com, that "the item is on a heavy backorder, 5-6 weeks." Yeah right! I didn't fall for their bait and switch so now they are playing dumb and hope I cancel the order. I replied and told them I thought they were trying to not honor the price they sold it to me, and to ship the lens or face bad reviews. No reply. On the 37th day after my order, I get a random email saying my order has been canceled. No indication of a refund or anything.
Good thing I used Paypal when I ordered! I'm not sure I will be hearing from them again. If I don't hear back from them in the next few days, I will have no choice but to open a paypal dispute to get my money back.
DO NOT do business with these crooks. They are shady, unethical, and apparently have a habit of changing their name every so often to avoid reviews like this. They are also known as shopsmartphoto, and shopsmarttvs."