"Delivery doesn't contain all items. Spemall several times told they sent it later, but it never comes."

"Lies, Horrible customer service and Highly Unprofessional! Bought a phone, had extra costs unaccounted for in my Order confirmation AND my receipt, totalling of $114 of unaccounted charges. They do not ship within 24 hours, after a week and a half inquiring and being ignored they said that my phone was being shipped that day but it did not even ship. I am still waiting for my phone. Would absolutely NOT recommend this dodgy site to anybody."

"I buy my first phone from China directly from them. Everything was perfect. DHL door to door 3 days. Phone is best of the best. This shop o recommend to everyone who want original, best pricce Xiaomi and other phones."

" Nothing But LIes and Unfulfilled Promises

Ordered the Cube U30GT2 RK3188 Quad Core 1.8Ghz 10.1inch FHD IPS Retina Screen for wife's birthday on Dec. 3 and was assured that if I paid the $26.50 it would ship the next day and be here in plenty of time. Paid via PayPal. 2 days later on my account no notice of shipment. Opened new ticket and told them along with proof that PayPal had paid them. Next day it showed a shipping # via Fed. Exp For 3 days I kept clicking on status via shipping # of Fed Exp. They told me for the next 4 days that FedEx had the shipment. Called FedEx and the said they did not have the product and until vendor calls them for pick up they can do nothing and that tracking # is something they do via the net, but means nothing until picked up. I have many emails, tickets etc. that I kept and made screen shots of so I could point out all the broken promises they made. Finally received notice that it was shipped and it was here in 4 days. Only problem was that they did not include HDMI cable and screen covers I ordered with the tablet. Opened new ticket and told them so. They said they would ship right away. Well, another 4 weeks and no HDMI cable or screen protectors. Again, nothing but lies. Received tablet 4 days before Christmas or 2 weeks after my wife's birthday. I would avoid these guys like the plague and never ever pay for expedited shipping if you still wish to use them. If I do receive cable and screen savers, I will write again and confirm. The tablet is great, but would never buy anything from them again.

i said I would write back if I received the cable and screens. They came last week. Took less time than paying the expedited shipping of $26 US. 2 screen protectors worth about 1.00 each as a peace offering doesn't come close to what I went through. Again, if you like frustration and broken promises, then buy from them. If not, stay away. "

"Compañia de Ladrones y timadores. DONT BUY AT SPEMALL.
CHINOS MENTIROSOS: Los votos positivos se los hacen ellos mismos, fijarse en la similar sintaxis!!! Son unos ladrones y paypal s edesentiende de sus robos: yo devolví el Tablet y no he recibido el dinero de vuelta.

"

"I ordered a iFive 2S tablet from Spemall because they advertised a very low price for it. However, as soon as I placed the order they emailed me to say that it was no longer available and would I like to order X or Y, which both cost much more. Then, a couple days later they posted an ad in one of the android forums offering the iFive 2S at that super price again! And, it was and still is listed on their web site as available. They would not answer my emails and I told them I wanted a full refund. They ignored me and I had to file a dispute with PayPal to finally get a refund, after many weeks. What they did was the old "bait and switch" trick. NOT a very honest company to do business with! Stay away!!!"

"Oredered a Pipo M1 tablet,shippment was fast and it was delivered really quick,package was a bit of a worry but the tablet arrived ok,good and fast service,no complaints."

"Totally negative experience of two purchases have not arrived some objects,and having demonstrated by what happened with unboxing video, spemall did not want to send me the missing items or make a refund and lying despite the video evidence. totally not recommend careful they are thieves with no respect."

"untrustworthy
unpunctual
insincere
stalling
nothing good about them
very bad

they sent a not working product two months ago, and now waiting for replacement.
FROM TWO MONTHS!!!"

"Good online seller. I received my products on time with DHL Express. The online chat really working! This guys are profesionals
"

"True Story:

I purchased a tablet from SPEMall and paid $35 for the expedited, 3-5 day shipping. 2 days later, SPEMall emails me to say their item is no longer in stock. Okay, innocent mistake. They recommended a different tablet that was $10 more. I asked that, since their website screwed up and since I paid extra to have the item in an amount of time that now is not going to happen, they pay the extra $10. They refused. It's kind of Bait and Switch, but since the replacement was considerably better and only $10 more, I went along with it. They shipped it 2 days later, and it took a week to arrive... much longer than the 3-5 day shipping I specifically paid extra for. The tablet itself had all kinds of problems. I attempted to update the firmware, but the company only offers support in Chinese. The tablet was eventually bricked, and they declined my refund."

"I wrote the following review about a Teclast P85 tablet I purchased from SPEMall... they deleted it. Wonder why.

True story: I bought a tablet from SPEMall and paid extra for the 3-5 day shipping. 2 days later, they emailed me to say that item is not in stock. They recommended the P85 instead, but it was $10 more. I asked them to pay the $10 since their site screwed up and I already paid extra for fast shipping, but they refused, saying I have to send $10 to them from PayPal. That is Bait-And-Switch, but since the P85 was a good deal, I went along. 2 days later, they shipped my item, and a week later it arrived. That’s 11-days for shipping that should have taken "

"I have ordered tablet with expedited shipping from SpeMall two weeks ago, and it wasn't even send!
They were lying to me, that manufacture is updating firmware, and they will send it soon, but NEVER send.
I have wasted my time and now opening a dispute to refund the payment.
DO NOT WASTE YOUR TIME AND MONEY WITH SPEMALL!!!"

"Incompetence or attempted ripoff - will not buy there again!

Ordered a Window N90 Dual Core tablet, got an e-mail from SpeMall service:


> As the order [order number] you purchase from our website have two kind:
> [photo]
> the back of this one is made of aluminum, and it's silver color;
>
> [photo]
> the back of this one is made of plastic, white color.
> Could u reply me asap which one u want? then we will arrange to send to you
> asap.
> Waiting for your reply and thanks a lot!
>
> Jessie


First photo showed an aluminum back cover, second photo showed a plastic one. I decided to go for the aluminum version. Got the tablet, and I have to say - it's my first ever tablet so did not have much experience at all. Did not notice anything at first, but all reviews were praising it as fast and it surely did not feel like it. After some digging, comparing and checking the system settings it turned out - SpeMall sent me the old single core version (remember, I ordered a dual core and paid the price of a dual core model).

Next day I confronted SpeMall with my findings and after a check on their side I heard the explanation that got me really angry, here is the part of the conversation with the service guy:

service7 Says:

i have checked . we confirmed before with email and you want the mental shell , and also send you the photo to check before. do you remember, ?

You Say:

yes, you asked if it should be the aluminium back cover. and there are two versions of the N90 DUAL CORE, one with white, and one with the aluminium back cover

the problem is not the back cover in this case

you sent me a *non dual core* version

service7 Says:

there are two version . one is plastic shell version it is dule core, metal shell version is single core

Judge for yourself, but to me it's complete nonsense. First of all, my order said "N90 dual core", second, why would they ask me if I wanted a single core (without telling that) if I pay the price of a dual core, and third - how the hell am I supposed to know that opting for an aluminum back cover I suddenly "decide" to get an old single core model?

Of course they did refund the money - otherwise I would have opened a PayPal dispute, but they did not refund the return shipping costs which were 21EUR.

Now I have a headache getting the money back from customs (had to pay another 37 EUR on import VAT) and another 4 EUR for customs processing fee that was charged by Fedex is my loss as well - thank you SpeMall!

I can't say if they simply screwed up and sent the wrong item and tried to excuse themselves using the above "we thought you knew" story or if it was an attempt to rip me off, hoping that I would simply not notice the difference (after all, the design of the N90 and N90-II is very similar), but I'm surely not buying anything there again and I would not recommend this store to anyone else."

"Ordered an Elf II from them. Received it in 7 days with fast shipping. Never received an email from them indicating the tracking number, however, it was available in my account at their web site. I am satisfied with their service"