"I bought a US$500 watch from superchrono.com (also trade as Futureone Trading Pte Ltd. It arrived to New Zealand in 3 days but there was a fault on the "seconds" hand on the watch. I emailed the shop and send it back for a replacement. After 5 days I have no news from them and I emailed them. They they replied all my emails with very short and non-informative answer like "Oh, sure", "We will find out". I quite like a version of the watch with Ti strap, so I asked them if I can add extra $150 and they can send me back one with Ti strap. They said yes and send my a Paypal invoice which I paid immediately. That was 10 days ago. Every day I asked them when they can send it off and they keep saying tomorrow - once was this Monday and another time was Wednesday. There is still no sign they are going to send me a replacement with Ti which I added on later. I have paid $650, lots of money to me in this economy, and I am worried if they are going to send it to me. How good this shop is, you can judge for yourself."
"I ordered from them last May 4.
They sent me this emai the same day : Tue, May 4, 2010 10:50:02 PM
message: hi, thank you for your payment, your watch will be shipped tomorrow
Thank you
Then I responded to them to send it to my wrok address since I'll be at work the next day.
They mailed me back and asked for my number so I gave it to them.
Then on 05-May-2010, at 2:11 PM, "SuperChrono" wrote:
hi, we alreadly ship, you should recived it tomorrow.
Thank you
So I thanked them.
But then on the said day, I didn't get the package,
so I sent them this email on Thursday, May 06, 2010 6:20 PM:
Hi,
I just want to inform you that I haven't received my order yet.
I'm not working during the weekend so I hope I get it tomorrow afternoon.
I have a meeting in the morning as well.
Please help to track. Thank you.
Then everyday I keep telling them that I ahven't received it yet and that I'm already worried.
I started to complain.
Then On 09-May-2010, at 10:34 AM, "SuperChrono" wrote:
Dear xxxx,
Pls allow 3-7 working days for delivery
We alreadly sent out your item.
Thank you
So I freaked out becuase this order was for a gift. Considering that they are in Singapore, I was
under the impression that the delivery will be swift and smooth.
I was also given the expactation to get it the next day but it never came.
Then on Tuesday, May 11, 2010 8:29 PM
I sent this email:
It has not been received yet. It's supposed to be a gift.
And by tomorrow, it will be a week since I ordered from you.
I should've taken care of the postage if you will be using a regular carrier.
Your website says Fedex so we are expecting that it's the next day at 10AM.
I'm really disappointed.
They responded:
Dear xxxx,
this is the tracking number www.singpost.com/ra phone is 1605
RR624912463SG ship 5 may 2010
To be frank, Website is for overseas buyer and for local, we have a retail shop at Sim Lim Square.
Also fedex do not deal local delivery, therefore we use singapore post.
Then I called Singpost because the tracking number cannot be traced. Then I learned from
the customer service that the delivery was unsuccessful due to a wrong name.
They delievered on 6-May and sent back the package to SuperChrono on 10-May
I don't know how they labeled the package. It could be wrong.
Bottomline is, they didn't give me the tracking number in time to track my package with Singpost.
They also gave me false expectations and they are unprofessional.
I demanded to give me an address so I can just pick it up from work and I told them I'm not cancelling my order:
Wednesday, May 12, 2010 11:02 AM
My email to them:
First of all, my name and my address is correct. I’m working here.
Second, I didn’t receive any call regarding the package.
Third, I was asking where I could pick the package from so I can get it. You just have to give me the address.
If it’s in Sim Lim fine, just give me the address so I can pick it up today.
Singpost said they delivered it last 6-May. As for what went wrong I don’t know but don’t say they’re third party
and you don’t know because they actually delivered immediately the next day.
Again, give me an address where I can pick it up.
Then without any message in the body they replied with a screenshot of the Paypal Refund info.
They are really unprofessional and unethical.
Conclusion: I don't have enough time to pick another gift since I'm at work and they wasted all my time and effort.
I am not recommending this website to anyone.
They don't share their contact number but I was able to get it:
Merchant information
FUTUREONE TRADING PTE LTD
****@****
www.superchrono.com
+65 81987677
"
"AMAAAAAAZIIIIIING!! I've ordered a Citizen BL9000-83E from this company and I've got it on the third day in EXCELLENT BRAND NEW condition for the cheapest price ever!!! I've dealt with many companies before that send you brand new items that may still have some blemishes on the bracelet, well this one had NONE WHATSOEVER (I'm VERY picky when it comes to stuff like that). The box it was also sent in was the Asian style one and is VERY VERY luxurious compared to the US ones. I'll definitely deal with this company again. Very highly recommended. A++++++++"
"Review for Superchrono
I bought a Casio Baby-G BG1224B-1 watch from superchrono.com, which was listed on the website with the features of being solar powered, being able to store 30 phone numbers and full auto EL light. When it arrived, it became evident, that it does not have any of these features. The manual matches the module number (2965) on the back of the watch and this watch is regular battery powered and does not come with data storage or full autolight. There were various other watch models, baby-g's and g-shock's listed as having tough solar, when in fact, after I researched these models, none of them do. The reason I bought the watch from superchrono.com was because of their feature list they claimed. Beware of false advertisement! Shady seller, considering that these feature list mistakes are so prevalent on their website. I would suggest to stay away from superchrono.
I did not attempt to pursue returning the watch to them for a refund after reading threads like this:
http://forums.watchnet.com/index.php?t=msg&th=44618&rid=0#msg_72983
http://larrybiggs.net/scwf/index.php?mod=103&action=0&id=***-***-****
I was afraid I'd be out of both my money and the falsely advertised watch."