"I just placed my first order with ToolsXP.com, because their prices were good, and their shipping policy fit my needs. There was a slight problem with the order, and that can be a very good thing. Why, you might ask??!! Because it gives you the opportunity to see what a company is made of, how they handle challenges, and where the value of your business lands on their scales. Frankly, most businesses show that profiting on that one order is way more important than doing the right thing, which means keeping you as a customer. I expected never to do business with ToolsXP again. But then they responded to the problem, of their own initiative, accepting full responsibility (for a third party's failure!) and crediting me more than they really had to, in fairness. So guess what? That one small loss has guaranteed them $1000 of my business in future. Because I want to do business with people who have their priorities straight. And ToolsXP.com gets it!

Give them a try."