"Bought some Bluetooth headphones - and love them. Thanks Yugster!"

"DO NOT RECEIVED THE ITEM I BOUGHT FROM YUGSTER.COM. I payed it, by Paypal, in December 18th 2014.
No answer from Yugster, about my questions and complains. The tracking number Yugster informed do not works. Ii is not recognized.
++
And the customer support is non existent.
Then I complain through PayPal.

I am done with YUGSTER.COM"

"I have been trying since 12/23/14 to get a refund for an item that was not received. The tracking number that was sent to me by Yugster does not exist. Don't know what happened to the shipment. Contacted them again today threatening to contact the BBB. Will have to see what happens but don't expect to get a refund or any correspondence stating that they did anything wrong."

"On 12/23, I ordered a [2-Pack] Goodyear Natural Chamois Drying Balls for 3.97, plus 2.00 shipping. On 12/31, I was notified the product had shipped from the warehouse. Thursday, 1/8/15, I escalated to Yugster that the shipment had still not been received, to which I have yet to receive a reply. Friday 1/9/15, I received the following from Yugster:

Dear Yugster Customer,

Unfortunately, the following items that you ordered are now out-of-stock. ( [2-Pack] Goodyear Natural Chamois Drying Balls ) Although we try our best to maintain 100% accuracy with inventory, there are rare occasions where we experience an inventory error. This is one of those rare instances. Please accept our sincere apology for any inconvenience that you may experience due to this item cancellation.

Because we cannot be sure at this time when, or if, we will be able to re-stock the items, we have removed the items from your order. The remainder of your order will be shipped and you will be refunded for the cancelled items.

This is the 3rd or 4th instance of this happening. Reliable operations and companies do not function in this manner. Advertised products are usually offered at a much lower (and reasonable) price with or without shipping costs from other online retailers and wholesalers. It appears to me that in the past 12 months, this company’s reliability has digressed substantially.

I am ceasing any interaction with this company immediately. I have removed myself from their listings and emails. I would highly suggest that anyone reading this do the same. You will get a much better selection, pricing structure and free shipping on the same products when ordering from Amazon, any one of more than a hundred retailers out of China (as well as quicker shipping), and sincerely outstanding customer support. This company does not even reply to request for assistance.

I am also reporting this company to the BBB. It is my opinion they are using customers’ funds, gathering interest, and then returning the principal, under the ruse the product is no longer available. They provide false shipping information, and refuse to provide any REASONABLE customer support.

BUYER BEWARE!!"

"Placed an order for three items at the same time. Two of them came - albeit very slow shipping - and one never arrived. Inquired about the order and then they finally found the right tracking number. It was supposedly delivered to me but I never received it. They refunded my money but all I wanted was the item I bought. It was no longer available so I am SOL."

"Great experience, shiping was OK, product arrived OK"

"I have had no problem with Yugster, bought some good deals. But three weeks ago I received a Blue tooth speaker that was going to be a gift for Christmas, when i tested it out it did not work. I sent an email to customer service and about a week later I received a reply saying my request food a return was forwarded to the warehouse. ???? I haven't heard anything since, going on 3 weeks now. When I check my case it no longer there. What a bunch of carp. Yugster has lost one more customer."

"While it took longer to receive my lg g-pad order than most of my previous orders it was well worth the wait. Yugster prices are crazy low on items you really want. I live yugster!"

"Ordered the mystery box for around $20. It included 10 items. I wasn't expecting no laptop or tablet but dollar store items seriously... I guess that's why they call it the junk box.
"

"Ordered and paid for item never received. Sent email to support and received a standard " we're looking into it". That was the last I've heard. Tried calling and left a voicemail and still no replies.

"

"When a dog bites you you should never stick you hand out the second or third time. But I never learn. I have made several purchases from Yugster and one out of three of them I am satisfied with. They send wrong items, they send junk, and then there is the wait. And the customer support is non existent. They only want to get a response from them is to complain through PayPal. I am done with them"

"Great product selection with even better prices. Delivery is a little slow, but the value makes up for it."

"they sell products that they do not have and never respond when the item does nto ship or you request a refund."

"BAD REVIEW - Terrible customer service that should not be ignored.

I wish I did not have to write this review, but the company has left me little choice in the matter - there really is no excuse for their behavior when they are wrong!!

I have made many orders from Yugster and I WAS a very happy customer. My only complaint before this order would be that they are a little slow when it comes to filling and shipping orders, but they are far from the worst.

That all changed when they sent me a wrong item in my latest and FINAL order with Yugster. Here is the situation:

I placed an order for 3 items 10/28, and it is important to note that all items rarely arrive in the same box like other vendors. When you order three items, you may get three parcels in the mail. One of the items I ordered was a dog seat cover/divider. When the items arrived 10/8 , all the items were correct except the dog seat cover. Instead of the correct item, they sent an item that appears to hang on the seat for tiny dogs (I have not opened it), but one thing is for sure, it does not even come close to a seat cover nor could my larger dogs ever dream of using it.

Immediately after it arrived I reached out to Yugster 10/10, explained the error, and included a picture. (Please note: I made a mistake on the numbered picture and accidentally sent a vacation pic by mistake - more on that to come...). I did not hear from them for two days so I wrote to them again 10/12. Their first contact with me was EIGHT DAYS AFTER my initial contact 10/18. They responded by saying that the item I reported was sent to me by Yugster, was not an item they sell. Translation - you're a liar, we never sent this item. I lost my temper and wrote back 10/18 basically saying, who else would send an item to me using their mailing address and shipping label if it wasn't them? Six days later on 10/24 I got a reply saying that the picture I forwarded could not be an item purchased, and they were absolutely correct. Due to the holiday I was traveling and frankly was not giving this matter any attention, but to her credit the Yugster rep 12/03 again let me know that I would need to forward her an accurate picture by 12/05. I forwarded the correct picture 12/05 along with a picture of the receipt. This morning 12/15, ten days later I got a reply from Yugster saying "images would normally need to be submitted within 5 days of the original complaint. I have sent the information and imaged to the warehouse, but it maybe too late. I will follow up with you once I receive a reply back from the warehouse."

Here are my problems with this organization:
1) At no point have they ever admitted they made a mistake.
2) The are requiring me to forward a picture which I am not really required to do, what if that was not possible for me - i.e. no digital camera?
3) They are creating rules where none exist, not to mention they did not even respond in their own imposed 5 day response period.
4) Why can't they respond to customers in a reasonable time?
5) Why is the burden of proof on the customer?
6) Why would they deny the sent the wrong item from the start?
7) I could go on and on but the point is, this company has no idea how to treat customers and they clearly don't understand who pays the bills.

A few observations:
I am incredibly thankful this was very low cost item, as I can only imagine how they would act if they made an error on a much more expensive item.
I am also thankful that I purchased this on a credit card because I am finished with trying to "work this out" with a company that is unwilling to do anything that resembles working it out.
Would I ever do business with them again - ABSOLUTELY NOT! And you shouldn't either. In the end you get what you pay for and I would never have been treated like this by the larger online retailers.
"

"I did not get the product I ordered, not even close! I wrote into youngster about and I still haven't recieved an answer! "