"I bought a Spark SF5 flashlight and did a full review on it, which took me a few hours.
during the review I found out that the light had some connection problems, as it wouldnt turn on in Turbo mode, (hidden mode, enter with a double click) because it would only boost the output when I pressed to the side of the head of the flashlight. Which means that there is some contact issue. I took a video, and showed it to their customers service.
I also wanted to open the flashlight, but there was no way of opening it. So I took off the little rubber side switch button, which was impossible to put back, and it tore.
After I sent them the video, (and the flashlight to China, which cost me fortunately only $6)
They said, There is no problem, and the flashlight is still working. They made a very short video, and showed it turned on and changed a few modes. It did however not show that the Turbo mode was working, and they then said it was my problem, as I damaged it.
I contacted them a few times, and at 1 point I got a reply saying they were going to refund me within 48hours. And it took 6 days before I tried to contact them because I hadnt received any refund.
They didnt respond. I got in touch with a representative, and they said they rest the case because I had damaged the flashlight, and they will not refund me, nor send me my flashlight back, nor send me a replacement, nor refund my shipping cost.
AVOID THEM
I have made many order with them:
this is the list of the first page of my orders;
4/9/2014 8:33:52 PM Q4920742 $53.10
3/12/2014 8:58:48 PM Q31220368 $72.00
2/15/2014 9:31:20 PM Q21521358 $11.60
1/2/2014 10:10:33 AM Q1210669 $3.09
12/6/2013 9:28:13 AM Q12696793 $45.00
11/27/2013 9:14:17 PM Q112721048 $20.38
11/8/2013 8:14:30 PM Q118205561 $9.59
11/2/2013 8:56:58 PM Q112200364 $25.99 F
10/14/2013 11:11:26 PM Q101423619 $8.00
10/14/2013 10:59:31 PM Q101422896 $20.00
10/14/2013 10:51:13 PM Q101422524 $56.99
10/14/2013 8:51:06 PM Q101420039 $3.80
10/12/2013 9:33:54 PM Q101221008 $20.00 -
10/2/2013 9:00:53 PM Q102215372 $32.00
9/23/2013 9:16:10 PM Q92321842 $0.01
9/9/2013 6:40:27 PM Q9918837 $3.80
8/5/2013 10:00:54 PM Q8522041 $25.80
8/5/2013 7:00:34 AM Q8575619 $15.80
8/3/2013 10:05:13 PM Q8322636 $0.11
8/3/2013 11:00:25 AM Q8311740 $10.99
7/31/2013 6:32:13 PM Q73118784 $27.60
7/20/2013 7:08:40 AM Q72072050 $25.12
7/11/2013 9:18:35 PM Q71121265 $107.22
6/12/2013 5:55:36 AM Q61251302 $0.01
6/12/2013 5:42:33 AM Q61251334 $0.03
5/24/2013 2:42:56 PM Q52414110 $3.82
5/20/2013 4:00:59 PM Q52016937 $10.00
5/18/2013 4:00:47 PM Q51816521 $18.00
5/18/2013 10:00:45 AM Q51810601 $48.00
AVOID WALLBUYS"
"They take a few days to ship your order. I placed an order on the 17 and it got shipped the 22nd. But I used DHL so it got delivered on the 24th, which is incredibly fast. I haven't tested the product yet, but will update once I do.
UPDATE: Everything looks great so far. The light was scratch free and undamaged. It included all the accessories and works properly. All markings are crisp and clear; I'm sure it's authentic. I'd recommend this store to others."
"I bought a lot of magic cubes on this store and I have to say I am very pleased with service they provide. The cubes are great and also the staff is very helpful. I received everything that I ordered except for one order, but I was given money back for that order so they are really fair.
The cubes I ordered were really good, undamaged and already lubed properly. And they also were sent to me pretty quickly so I have nothing to complain about.
I will definitely order more from this website as I am very satisfied with it. "
"I bought a couple of Fenix flashlights and accessories when they had the Spring sale and apart from all the fun i saved a lot of money compared to others such as Dinodirect or Fasttech. The customer service is excellent, and shipping was very fast. Packaging was great too, and although the package contained high value items, i did not need to pay for duties. I will be a returning customer for sure and i can highly recommend the store. Just look for the sales. They are real sales, unlike the verarsche by Dealextreme! Greetz fly out to my friends on forol the Spanish language community ::))"
"I just want to say thank you to this site, because they provide a really good system and live customer support.
I bought a Zebralight flashlight and their prices are better than the competence. Fast shipping and correct and safe envelope gave me a flawless torch, even the cardboard box was mint condition!!
However, I am very satisfied with their sales procedures which is very easy and fast. There are no confusing or filling up many forms, just easy steps until I get my order done.
Overall, I am a happy customer and really recommends their service for everyone in the world."
"I bought a Zebralight SC52 with ZL 14500 battery from them. In May they had a 15% OFF coupon code. Wow, what a crazy low price. They shipped fast and with tracking number, Hongkong Post Registered Airmail. The package reached me within 2 weeks, that is really fast, thanks to Hongkong Post and the efficiency of our national post. Wallbuys is stocking more and more relevant premium flashlight products and brands. In a few months their selection will be more interesting than DX, DD or MF. Maybe even FT. I am going to keep an sharp eye on them and their offers. My best thanks to Cherry, the wonderful WB rep! Awesome service and prices. WB is on the way to stardom, right after Fasttech. Thanks for the great deals and offers, you guys rock!!! Best wishes, dinoboy"
"100% recomendado ya he comprado muchas cosas y todas an llegado en tiempo y en muy buen estado.
Numero de envio RC110627472HK http://www.17track.net/en/
Will RECOMMEND..!!!"
"Ordered a torch and it arrived with opened blister package and emailed them for partial refund. Partial refund granted within 2 days. Thank you."
"Now I know I can depend on Wallbuys."
"Ordered the lights. Delivery - free and fast. The quality of light - good."
"Fantastic! I'v ordered from various chinese sites in the past, but wallbuys' shipping was the fastest. I received my products in less than 2 weeks(just 9 business days to be precise). The customer service was very prompt in answering me both before and after the purchase, and finally the products at a flat 50% off were a total bargain.
"
"I bought two Olight i6 prices at $22.43, this was a mistake by wallbuys but to their credit they honored the deal and sent me two perfect lights. Most Chinese seller would have fused to send out the light but not Wallbuys. You have to give this seller credit for doing the right thing."