"****update number 2: same crap different day. i was right to be skeptical. Woke up today to another cancelled item, no explanation. refund to my bank card but no refund for my gift card. so its going to be another week wait at least. I'm so over it I've been stressing over this stupid phone for over a week. Now I get to go to work with no phone and a new born at home since walmart had this "great online sale" that I wont even get to use since they wont honor the original sale nor do I want to. when ever I get this refund back I will be selling it and taking the $60 hit because I CANNOT STRESS ENOUGH I do not want to deal with this head ache and sad excuse of a reputable company again. hopefully some people take this review to heart and i save them the time and hassle. NEVER AGAIN! Walmart should be ashamed of themselves.

**update: I got my refund 8 days and 2 escalations later. I feel like if I hadn't bugged and bugged, emailed corporate it wouldn't have got done for a long time. I will change my rating when and if I receive my phone, I'm still skeptical after this whole experience.**

If i could write down -1000000 best believe i would and looking at these comments everybody is experiencing similar problems. Customer service is a joke. They place me on hold and just kept me there. They've owed me almost $400 for the past week. Its all games when you call, just the run around. They dont give any proper information out. They dont tell you if you use a walmart gift card on the walmart website, to use at least 1 cent of another patment method or it will cancel. I order a phone and the next day i wake up to a refund in the form of another gift card, no explanation. I reorder the phone with the gift card the sent me back because i wasnt trying to miss the sale. This one just gets cancelled nothing about a refund. I call and they say they are giving me my refund. They dont send anything about the gift card yet. They actually send me an email telling me to use the same payment method and everything which would of screwed me over again if they had actually refunded me. They dont say anything about the gift card until the third time i call, then they tell me that i cant use just a gift card online. They say thats the reason why i cant get my refund right away because of their error, with their gift card, on their website. Theres a second sale on and the phone i should already have is $40 more. The way things are going now they are just going to hold it off until the sale is done and ill be stuck with a useless gift card to a useless company. I really regret not getting a cheaper phone from amazon or even paying 100 more for the same phone. At least i would have it and customer service gets stuff done if need be which ive never really needed. Walmart is supposed to be a reputable company but they are jokes. I ask for corps number and they give me the wrong one. AMAZON IS THE WAY TO GO!!!!"

"I wanted to have a positive experience with Walmart Canada Online but sadly the negative customer service reviews are accurate. I received obviously scripted responses to my issue where each agent referenced incorrect or dated information. Clearly their customer service is focused on delaying or denying complaint resolution, every agent repeating the same tired lines- straight out of Groundhog Day! Stunningly terrible service"

"Order did not arrive when expected. Multiple calls to Customer Service was anything but "Service". Every answer seemed scripted with no real substance. Worst online ordering experience ever. Still don't know where my purchase is or when I will recieve it.
"

"Ordered an item from walmart.ca. A couple of days later received an email with the tracking information. Weeks went by, and that tracking information stayed exactly the same. After several phone calls, emails, and even PayPal involvement I still don’t have my item, nor my money. What a horrible experience!!! I do a lot of online shopping, and this has been by far the worst service…sorry, lack of service! Their customer service is in India, or somewhere in that area, and the associates don’t know anything. NEVER USING THEIR SERVICES AGAIN!"

"I had to pay additional charges of more than $107 that were not disclosed at the time of the order, and were also not shown on the invoice. After more than one month of follow up and numerous calls, Walmart.ca has failed to provide any refund for additional charges of more than $107 and just given me the run around. Very disappointed, expected better from Walmart. "

"Walmart Canada cant seem to provide a decent online delivery carrier. Canpar in particular is so well known for being useless and unreliable.
Almost 7 days to receive a small package . Im never ordering from Walmart online again if Canpar is their chosen courier."

"I ordered $288 worth of items from Walmart for delivery at a friend's AirBnb. My friend is in Canada for a business trip and only staying for 6 days. I ordered the items on Monday for delivery on Tuesday around 8pm-9pm. I was charged $7 for scheduled delivery which was surprising because usually I get waived delivery for the amount I spent, but it's okay. My friend waited until midnight on Tuesday, nothing arrived.

I contacted Walmart customer service immediately at 8AM on Wednesday. I explained to the rep that those items were for someone who is only visiting and needs to pack them in his suitcase. The rep was nice. He said the items were returned probably because some of it got damaged during the drive. But he assured he will process a redelivery. He even refunded my delivery fee without me asking. I asked for the same time slot. Midnight of Wednesday, nothing arrived.

The tracking information for my order number was not even updated. It still shows the first order as "returning items". I will contact them again later when they open but will be requesting for refund. Based on the other reviews, the refund system is BS. So wish me luck.

Walmart, please DO NOT OFFER DELIVERY SERVICE as of the moment if you and the companies you partnered with to do your deliveries are not able to fulfill this type of service. You can pause, get your ducks in a row and come back better. It's just really bad to have items get delayed twice, 2 days in a row! Just STOP!"

"Do not trust their service delivery. Their service **** bigtime

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"Very disappointed in the quality of the crib and walmart’s customer service. I bought this crib and it was supposed to be all white and you can see the yellow primer in multiple areas. If you read the reviews to many cribs sold by walmart you will see that this is very common. I called and complained and was told that I could return the crib and then purchase a new one. I did not want to do this because it is a huge hassle and it seems likely that I would order a new crib and just get another one that is painted poorly and be in the same position. I asked to be reimbursed for the paint that I would have to buy to repaint the poor quality one I received. I was asked to take pictures of the crib and send it into walmart customer service. I was then told to resend the pictures pointing out the very obvious yellow colour in multiple areas of the crib. I did this and then received a call apologizing for having me send in the pictures because that there was nothing that they could do for me. Walmart does not care that the products they sell are of poor quality and will just waste your time. NEVER BUY A CRIB FROM WALMART!"

"I posted the below review regarding a 3rd party seller on Walmart.ca
This review was rejected citing it could not be approved as the review is "customer service focused". Is customer service not a key component of the purchase process?

I caution you in ordering from this company! I, unfortunately, ordered the wrong size filter. I was directed by the company to arrange for the return of the filters at my own cost, which is fair, to secure a refund. I returned goods and followed up on 3-occasions over 3-weeks, noticing the refund had not been processed. Each time I receive a reply requesting I provide additional time for them to locate the package in the distribution center. Not only am I out of the cost of the filters, but I am also out on the cost of the return shipping costs. I have now filed a claim with my credit card company.
"

"In December, 2021, I purchased crayons online at Walmart as a Pickup item (thus no delivery charge) for $9.99. I did not realize at that time it was a third party purchase. When I picked up the item, it was in an Amazon Prime package. I checked the cost of the crayons on Amazon ...it was $4.88 for the exact same item. There was more than a 100% markup to purchase the crayons through Walmart than to purchase them from Amazon. To mark an item up over 100% is a terrible practice. It should not be allowed. Shocking!!!

Knowing this, I definitely would have purchased the crayons through Amazon, not Walmart.

I tried to return the item to Walmart. It is a non returnable item. Shocking!

I will never purchase any items at Walmart again, and encourage people to be aware of Walmart's practice of marking online items up, sometimes over 100%. Shop very carefully at Walmart."

"I recently bought several items for my apartment from Walmart.ca, it was my first online purchase from Walmart in Canada.
Walmart apparently outsource their deliveries through one company, called Loomis Express. This carrier is the absolutely worst company I have ever had to deal with (Walmart Canada follows close in second place). They did not allow their drivers to call my phone when they got to the delivery location, even though I called Loomis several times to explain that our buzzers do not work. Because of the laziness, they stopped by a couple times and could not deliver my orders.
I decided then to cancel my purchase from Walmart, one of the most difficult tasks ever performed by a human being. The customer service agents sound like robots, always answering you the same rehearsed speech, then proceed to promise you that your purchase is going to be cancelled and assuring you that you will be notified in 24 to 72 hours about the request.
You can wait as much as you want, but you will never receive an email or a phone call from them, if you ask to talk to a supervisor, a 24h waiting time is awarded to you.
10 days have passed so far and nothing was done, I'm looking for assistance to lawfully request my money back, because I don't believe they are going to refund me soon.
I don't think they want to hurt the customers or scam us, but they simply do not care about it either. Walmart did not keep up with progress and competition and falls behind Amazon, Canadian Tire and even London Drugs when it comes to online shopping."

"Worst company ever! Crooks and Liars!!! Ordered a gift and they said it’s been shipped. Said to contact shipping company and I did. Shipping company says they never received item from shipper and to contact them. Multiple lies from their customer service agents saying the item has been escalated on December16, 2021... I didn't make the purchase until December 28th, 2021!! Now I see a refund and they refuse to honor the sale price or anything. Stay away from Walmart!"

"Ordered an item and got the notification the next day that my order was shipped. 3 weeks later, my tracking showed the item was delivered when I really didn't received anything. Called Walmart and was reassured the item was on the way and it would arrive in the next few days. The following day, I received an email from Walmart saying my item was out of stock and will not be shipped. Without asking me my preference, my order was cancelled, after waiting for 3 weeks. Meanwhile, the tracking still says the item was delivered. I replied to Walmart asking for further information but never got reply. Few days later, an email was send to me asking me to provide the review of my purchase. I provided negative review based on my experience and the posting of the review was rejected by Walmart. It said the review was outside of the review scope. Apparently Walmart learned my negative experiences in multiple occasions but yet, no one followed up with me to rectified the situation. Worst experience for my online purchasing. Will never shop at this site again."

"Walmart is a very horrible company to shop online. After one month of ordering an item online, they didn't deliver. They keep giving me a mixed information everytime I call them yo track my order. They are very inefficient. I will not be doing business with Walmart in the future."