"Walmart is like a grade one student sitting in a university class and pretending to know something. They are so weak to have a proper online shopping process that made me wonder why people even bother. I placed an order for an electric bike, it was confirmed, money taken from my account, and then cancelled in a few minutes. Tried two three times, same problem. And of course every time my card was charged for the amount. Then tried with my wife's card, same problem. Called them, they blamed my bank. Called our banks, they said funds were released from our accounts without any issues. Called Walmart again, this time they said their security department cancelled the orders. Asked them why, they did not have an answer. All this from the first order till the ninth one took about a week. Finally we found out that apperntly the advertised item was sold out and they still had it up.
What a joke. They will be eaten up alive by Amazon and other companies who know how to handle online shopping. Walmart should go back to his grade one class and stick with selling their low price toilet paper at their store. "

"I recently wrote a review (see below) about Walmart's online products and services. I was shocked that it was rejected. It wasn't rude or nasty only that it didn't agree with their standards. Wait a minute I thought reviews were unbiased opinion of customer experiences? Now Walmart just illegally took away my right to speak according to the charter of rights and freedoms in Canada. Anyways Walmart is destroying retail businesses and in return their delivering very poor service and products. Avoid shopping Walmart whenever possible.

worst webcam
after receiving this webcam I realized that software needed to use it wasn't provided. I contacted Walmart to resolve this issue but nothing yet even after the time frame in which Walmart said it should take. Doing business with Walmart and their third party sellers is not worth it."

"Wal-Mart went from being a jewel of customer service to the worse retailer in the industry. Walmart.ca is absolutely HORRID to use! Ordered an item in November 2020 with expected delivery by early December. Received an email the item is delayed by 3-5 days. After a while received another email with the same 3-5 days delay. When that date passed – never heard back from anyone. When I contacted Wal-Mart support - it was an absolute nightmare experience! Trying to connect with Wal-Mart agents is the worse experience ever. They do not know how to transfer calls, calls are often dropped or transferred to a queue no body answers. When asked to speak to a supervisor – it is another nightmare. These so called “supervisors” are incompetent, useless and can’t do anything! Why bother having supervisors who can’t do anything? All they do is quote policy and apologize without actually solving the issue. This company is absolute joke and they don’t deserve any stars. I wish I could give them ZERO stars.
ADVISE: If you want your item to arrive – DO NOT shop on walmart.ca. You will never get it!
"

"Items ordered from Wal-Mart.ca are not necessarily sitting in warehouses in North America. Most items are from overseas including China. Expect delivery times to be two to three months. When inquiring about delays, Wal-Mart just forwards to seller, taking no responsibility. "

"We live in a rural area and we shop online frequently, but is this what we can expect for our hard earned $$$'s? One broken bottle of an acidic product, vinegar, in a shipment will corrupt the whole pkg. They need to use a better delivery service (not Loomis) or pack their products better. They also have a problem with receipt tallies. If you expect 3 sale items for $8.00 as their ad states, make sure to check the bottom line. I've been charged the standard retail value with no discount, and to this day have not been refunded. Free shipping is great, but if they're gonna find ways to fool/scam the consumer... it's bad business all the way around. Note: invoice number is not current."

"'You bought something online but it’s not everything you dreamed it to be, no worries! We’re here for you. Return items' -their proud claim.
Buying online, I told them 5 days ago I wanted to return an item for a refund. They need to give an authorization and return mailing label. NO REPLY. Ignored. 'NO WORRIES'?? What a lousy experience.
And I've sent 3 or 4 followup messages.
Maybe it's a lousy outside customer support agency, I don't know. Or maybe they decide whether they wanna refund or not and just ignore the request.

In another case a package did not arrive and the tracking showed nothing. Obviously a problem with the shipper. The online email support first gave an irrelevent form letter. Then they said they would investigate and get back. No reply and no resolution. They are supposed to give a refund. Terrible negligence.
Mind you the store itself is good to deal with and order from online, but you know the story of online support. Now they are even eliminating email support."

"Found a huge cockroach in the bottom of my last shipment from Walmart, which was disturbing, since the majority of items were food products. I called customer service to notify them of the roach, and all they said was, "if you're unhappy with your order, please take the items back for a full refund". There was no mention of the cockroach or willingness to do anything about it.

I'm a huge fan of the low prices, but it's not worth it for the poor customer service and dirty warehouses. I'm not ordering from walmart.ca again. "

"Tuesday, July 19, 2016

Back in earlier July of 2016, my 85 year old mother who is Permanently Disabled, including having a Prolapsed Bladder, Heart Condition and Low Circulation In Both Of Her Legs (Making Her Very Immobile With Her Walking) Had Just Bought A Package Of Their Great Value Pink Salmon 700g From The Walmart Location At: c/o Walmart Dufferin Mall Supercentre, 900 Dufferin Street, Toronto, Ontario Canada M6H 4A9 ***-***-**** And Had A Very Bad Experience!

First of all, Their Fish Had A Very Bad Odor!

It was So Disgustingly Strong that I could smell it outside of my mother's apartment!

Gross!

It Smelled Like A Dead Body To Be Quite Honest With You!

Secondly, when my mother cooked it and took her very first bite, she did NOT feel very well due to CRAMPING IN HER STOMACH and Immediately Stopped Eating Any More Of That Fish And Threw It Out!

Please NOTE: She could have gotten very sick from their fish if she kept on eating it and thankfully she was Smart Enough To Stop After Her Very First Bite!

Is This The Kind Of Garbage That Walmart Makes,Produces And Sells To The Public?

I would hope NOT, but that was Not My Mother's Experience and I am her Personal Witness in this Case as well!

For Your Information: I am now going to provide You with some vital details that I was able to retrieve from the package of Their Horrible, Disgusting Fish for your reference and further review.

Great Value
Pink Salmon
Skin-On Fillets
2 Fillets Wild Caught
700 g
M5C-C-52677
Upc Code: 6 28915 24305 5
Best Before: 2018 FE 28


In My Complaint, I also provided Pictures Of The Front And Back Side Of The Package Of Fish for your reference and further review.

Sadly, the first response that I got came from a Mark in Customer Service who Purposely and Deliberately Misread My Letter and Changed Around All Of The Wording In My Letter to make it look like I was complaining about the Smell In One Of Their Stores which was a Lie because he just did Not Wish To Deal With My Mother's Complaint.

Can you believe it?

Yes, I do have that letter available to view upon request.

Furthermore, the latest response that I received came from Customer Service stating that they have transferred my case to their Escalations Department and will have an answer for me within 24 hours.

Well, we will wait and see.

For a Billion Dollar Company, I think that they Can Afford to have better staff to deal with in Customer Service and they Can Afford To Have A Much Faster Turnaround Time!

Thank you.

Sincerely yours,





Howard Paul Shore
Angry And Upset Wal-Mart Canada Corp. Customer
On Behalf Of Mrs. Helene Shore, Your Customer

/HPS"

"I bought there some boots in store for my girlfriend, not that I'm cheap but they sell good quality stuff at half the price of other "big brands". She prefers having more to choose from than seeing me paying for a name. Wal-Mart was the right place to go!"

"Be it shopping in-store or online , I am 100% satisfied with their services. Got what I want on-time and on a very cost-effective price. The customer service had proved way too good for me each and everytime I had an enquiry or issue. The returns and refunds are great too. Once I had to return an unused product but lost the box and bill, just had the tag on it, they refunded me without any issues.
Reasonable prices, Awesome Services and huge variety of products - What else u need.
Just go for it. I would definitely recommend this store and services to my friends and family.

Thanks Walmart, keep bringing us more offers."

"Great prices and great service, after multiple orders I am very satisfied with Walmart Canada online. My orders have always been processed promptly and arrived in good condition by Canada Post expedited parcel with free shipping over $50.00. Twice I have had deliver to my door on a Saturday - unheard of in Canada."

"Showed free shipping on the order submission page and after it's submitted they charged shipping on top. They would not admit that it was an error in their system.

Couldn't go into my account to cancel the order. Followed up with customer service and response time was slow and they couldn't cancel the order.

They were not helpful, they asked me to refuse the order even though the tracking clearly showed it was already delivered.

Poor experience, poor customer service. "

"Bought a memory foam mattress online and thought it would trigger a good nights sleep, but if you get close to the edges than it wants to cause a person to roll off. You have to stay about 5 inches from the edges in order to prevent this. If you are sleeping by yourself than it would be great because you can stay in the middle. Please keep in mind that before you buy this that there is no edge support at all. Good thing Walmart has the 100% satisfaction guarantee because after 3 days and I fell to the floor, we bought it back to the store instead of on-line with no-problem even though it was impossible to get it back into the box. I don't think any other store in the world would have taken it back the way I duct-taped it. (Memory foam just can't be compressed by hand, they must use a machine to get it into that little box)! No wonder Walmart is here to stay. Customers are #1 always!"