"Same here as everyone else. Ordered party decor and didn’t receive full order. Have tried everything to get in touch with them and they will not respond to me what so ever. "
"Items were received broken and after contacting the company for a month and a half, they are refusing to refund me the price of both items ….. although they were BOTH broken. Once I accept the fact they they will only refund me the price of 1 item, 1 month had passed and I still hadn’t received my refund. I contacted them to let them know and they claimed I used a discount (which I didn’t and even sent them proof of my full payment in my confirmation email) and they don’t want to refund me the full amount of the 1 item they are willing to refund me. Makes no sense to me. STAY AWAY!!!!"
"I ordered personalized lollipops for my son 1st birthday party. The lollipops were not personalized. They sent stickers that were like a puzzle piece. So I had to cut them all out and use tape on the back because the stickers were connected somehow if I took the sticker off. The personalized button I ordered was so tiny it looks likes it belongs on a button up shirt. Wish I read reviews will not order again from here."
"They take my money and never gave me my product. Had to open a case through my bank and then they want to respond. Oh and don’t put the wrong address. Apparently they won’t change or cancel your order and they don’t care if you receive or package or not.... I wouldn’t recommend this store to anyone not even an enemy."
"I ordered through this site thinking it was connected with party city - my bad. The first order didn't go through but they still took my money! Can't get a hold of them. Don't waste your time or money on this place. "
"I should have checked the reviews before placing an order. In a few words. Save yourself the frustration and problems, go somewhere else to buy your party supplies.
I vowed never again in my lifetime to buy anything from this site. I will also spread the words in social networks to help others."
"Ordered 40 magnets for a baby shower. None of the magnets will stick. Reordered and the same exact thing. Getting my money back!"
"cancelled my order because 1 out of the 100s of things i ordered wasn't available and then didn't tell me until the day i was suppose to receive it.. thennnnn wont get a refund for days .. sad sad .. will never order again .. rep was like oh well no attempt to make it right"
"We ordered a graduation party pack for 50. We paid extra shipping to be sure it arrived on time for my son's college graduation party. When it arrived it was missing dinner plates, napkins, and tablecloths. I called and the abrupt young lady told me I ordered a cake package. No I did not. Why would I pay $49 to serve cake? She told me I can order a pack of 60 dinner plates and pay more expidited shipping. No thank you! Do not order from this place. I shou lj d have read the reviews first."
"We submitted a large order and paid extra to have the shipment expedited to ensure it would arrive on time; however because some items couldn't be fulfilled you just cancelled them. No phone call. You did email and the cancellation notice went into our junk mail and we did not know until the a day and a half before my son's birthday party when we were already expecting the shipment. With 5 older/grown kids this is not my first birthday party. I also am on the site committee and help plan events at work and have done so for over 10 years. This is the first time I have ever encountered something such as this. I recommend that in the future your customer service department contact the person via telephone or do not allow us to order something you cannot fulfill. This was my first time using this site, I have used your sister site for Halloween Costumes and have always been satisfied. We are fortunate that our son is only 3 and had no expectations of how a Monster Jam party was supposed to look like. Us on the other hand had to work double duty creating a Monster Jam party when no one other than you or amazon sells them. We wanted the convenience so that we were not stretched thin on time. In an industry where most can't compete with Amazon, Walmart and even Party City ensuring this doesn't happen to customers in the future will ensure your business stays for the long haul. Our son's birthday had 45 adults in attendance, everyone left knowing what had happened to our order. Thank you, Nydia & Richard Howe"
"Return policy is outdated, they are a trap company once you buy from them expect a loss. I will not order from them again. They do not inform you items are not in stock after you buy them."
"I ordered about 50 items for bday party decorations for my daughter and they arrived so quick and everything was correct with my order! AND CHEAPER THAN EVERYONE ELSE!"
"Horrible will never order"
"Omg I love everything that I ordered !! Thanks for make many baby boy 1st birthday something very special! I received everything that I ordered. I was scared in the beginning for some reviews that I read but I make a triet and I works thanks again for my birthday supplies on time and I. Good conditions. 10/2/2018"
"I ordered several Peppa Pig edible items for my daughter’s goodie bags. They sent me Peppa Pig Marshmallows that expires in less than 3 weeks from the time I ordered it. My daughter’s birthday is in October 3 and they sent me marshmallows that expires October 2. It would be useless now. Customer service won’t help because their policy is no returns for edible items and as long as they don’t send you expired items they are good. Well, I wasted my money for something I wouldn’t dare hand out to kids."