"Shipping charges are too high. xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx"

"Took 30 min. to complete order--didn't want to subscribe to your newsletter but made me. Wouldn't ship to our vacation home, only to our billing address which is not really where I wanted the window to be sent. "

"watched video but was unable to find link to get 15% discount"

"Customer service question would not accept an answer for "Don't Know". Don't ask questions, insist they be answered, and then not allow the appropriate answer. In my mind that is a wasting my time, and that equates to "poor" customer service."

"QUICKLY FOUND THE PARTS I NEEDED FOR AN ANDERSEN SCREEN ROLLERS AND PLACED THE ORDER.. IT WAS EASY AND SIMPLE.

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"At the time of this rating I had only just payed for the item. It has yet to be shipped and I cannot review the quality of the product or service times etc.. In good faith I believe the item will be here on time and in good condition."

"you have what i need. The only place with a fairly complete line of Andersen Window parts."

"my experience was good, but I don't like this required 55 word section. Have a good day."

"Experience was quick and easy. Would definitely purchase more from them."

"I didn't see the original green screens for replacement so I hope this style is a good replacement. If there is something I should know please email me."

"Didn't recognize my password so I had to use a different e-mail & password in"

"Website easy to navigate. Appreciate free shipping and discount price on parts."

"Very helpful in finding replacement parts for a Roto casement window in an older we bought "

"I just want to order a part...not rate you. Get this window off my screen!"

"would be helpful to know the shipping provider for each of the options - to help me know when it will arrive based on estimates and knowledge of the carriers (USPS (Priority, first class), UPS, Fedex ground, etc. Would be nice to have a flat rate USPS shipping rate option (2 day flat rate option). Helps me plan to receive the items when on business travel. Looking forward to quick receipt of my order - best regards, David Link"