"Very poor response & service
Very bad experience, 2 dqys before i ordered a cake, flower boquet and Ferrero Rocher chocolate for my mom’s birthday, while ordering i mentioned i have a function at 11am and tge same should be delivered by the time, from tgat time till today no one responded my request and today just half an hour before the delivery time they are saying you should book express service if required by 11am, this is horrible and and absolutely poor service, they ruined the event with their irresponsible service"

"Order not delivered on time,they are delivered order on next day of valentine's day which is useless.customer was not answering call and mail..
Without asking they are sending order and expecting we should accept that order..
They denied to refund as well... horrible experience "

"This Winni dragging public to the wrong side by their wrong information i ordered cake for 14th valentines day slot 8 to 10 for express delivery i have paid 200 rupees extra too total 1100 rupees paid after payment they not delivered the product on 14th and worst part is unprofessional customer service uneducated staffs no one answer the calls and chat also CEO irresponsible not refunded my money
I want my money back cancel your order and refund my amount order id **402143852560**
"

"I am writing to share my deeply unsatisfactory experience with the services provided by Winni.in on Valentine's Day, 2024.

Having placed an order for a cake for my wife on February 14th, 2024, through their website www.winni.in, my expectations were set high, given the promised 2-hour delivery window displayed on their platform. However, my experience turned out to be a complete letdown.

To start with, I paid Rs 1000 for the cake and selected the delivery time of 1 PM. Unfortunately, the cake was delivered a staggering eight hours later at 9 PM. This significant delay not only violated the promised delivery window but also disrupted the special plans I had in mind for the occasion. To make matters worse, there was no communication from Winni.in regarding the delay, leaving me frustrated and uninformed.

Adding insult to injury, Winni.in charged an extra fee for the delivery, a service that was far from satisfactory. The website showcases appealing images of their products, creating an expectation of high-quality items. However, the reality was starkly different. The cake delivered was not only subpar but could be described as nothing short of pathetic.

Attempting to seek redress, I tried to contact their customer care through the provided phone number, only to discover that it was out of service. The live chat option on their website proved equally futile, as it appeared to be automated and provided no real assistance. This lack of accessible customer support added to the overall frustration of the experience.

One of the most disheartening aspects of this ordeal was the realization that Winni.in outsources its orders to local vendors, who, in this case, failed to meet the promised standards. The disparity between the showcased images and the actual product delivered was evident, suggesting a lack of quality control and accountability.

Despite the 5-star ratings displayed on their website, my personal encounter with Winni.in has led me to question the authenticity of those reviews. I am inclined to believe that they may be misleading or, worse, manipulated to create a favorable image.

In conclusion, my experience with Winni.in on Valentine's Day was not just disappointing but also frustrating and infuriating. The late delivery, lack of communication, substandard product, and unresponsive customer service have left me with a bitter taste. I strongly advise against using Winni.in for any future purchases and hope that others can learn from my unfortunate experience.

"

"Worst experice ordering a chocolate bouquet, recipient did not answer the call so they marked the order compete without delivery, dint bother to call the sender...customer service is at another shot level, all are untrained on how to answer, all they cud say is visit the website for answers, I had to pay another 150 for delivery since it else I would have lost 1250. Horrible will never recommend or order ever again from this website
"

"worst service provider in this category. if there was 0 rating, would have shared that."

"Very bad experience with Winni. Ordered Black Forest cake and finally got delivered strawberry flavour with very bad taste. Total waste of time and money. Occasion got fully spoiled. In addition few items were missing ( magic candle, rose petal spray and chocolates) . Never ever recommend winni. The same review being written in mouth shut, google etc . Thanks for making us fool. (Order ID: 311223658974 22.11.2023)"

"First time with winii. Ordered a cake and flowers. Everything was topnotch."

"My 1st experience is worst experience. The cake is made locally and they charge 400 rupees in small town. The design shown will be one and design delivery will be different. They mention in description slight difference will be there but complete design is different. Waste of money. The customer care are also not good. They show attitude."

"DO NOT ORDER FROM WINNI

I ordered the cake and mug for birthday. My order number was 307293420349. The delivery time was 9 Am to 3 PM. I asked the status of the order at 3.29 PM and has been confirmed by the executive that due to the rain the order has been delayed. However, at that time there was no rain. The rain stopped as around 2 PM. I called again at 5 PM and the executive who picked the call was talking very rudely and the behavior was very unprofessional. He said we are taking the complaint and by ordering I m not doing any favor to him. He disconnected the call. After that I have tried to call again and did more than 200 calls, but the moment I called the call got disconnected that means I have been blocked.

This is the service of WINNI when a client calls to know the status you people blocked him. I called again from different number then it has been picked by ROHIT SHARMA. He was also not worried that the client does not receive the order and repeated the same line “ due to rain the order got delayed”. This is amazing the rain stopped at 2 and at around 6 PM they are saying the same. When I asked to talk to the manager he said there is no manager. He said sorry and I can do what ever I wanted to do.

I am going to the consumer court for the harassment and will ask for the compensation
"

"I ordered a cake for Father's Day today at 4:00 PM and selected the standard timing for delivery (i.e. 3:00 PM-9:00 PM). We were waiting patiently and my mother started getting worried around 8:30 PM. I told her to stop worrying and wait until 9:00 PM. After not receiving cake until 9:15 PM, we decided to call customer support. They did not pick up for a long time and picked up around 9:30. We told them about the situation and said that we needed the cake as a lot of guests were waiting to celebrate the ocassion with us. They gave told us that the cake will be delivered by 10:00 so we told our guests to wait, we said that if they don't provide the cake by 10:00 we want a full refund. They agreed to it. We didn't recieve the cake even at 10:00. We called to cancel the order and ask for a refund and they said that they would send a mail by 10:15 for the refund. Since our guests were waiting since 7:00, I quickly brought another cake from a shop far from my house (which is why I ordered online in the first place).
All my guests left and me & my family were left embarrassed as everybody was waiting for such a long time. We hadn't recieved a mail so we called them again. By 11:00 we got the cake delivered, so obviously we didn't accept it as what was the point of the cake now? When we called them again, they refused to understand the situation and said that we should accept the cake. After fighting with them as they refused to give refund, we told them that if they don't give us the refund by tomorrow morning, we will take the matter to the court. And we will do so.
Utterly disappointed with their disgusting customer service. A very bad experience and will never buy anything from this ever again. Let's see if they do give the refund. They should also give compensation for all the embarrassment and mental trauma we faced from our guests. No guest will want to come now after all of this.
PLEASE DO NOT BUY FROM THIS APP IT IS A SCAM
Sincerely,
A distressed buyer "

"First of all the cake look ugly the golden dots on cake was not visible the ribbon mention in the site was golden n wat I got is yellow.Feerero rockers was wrhout there brown cover at the bottom n roses was dull dead n Ferrero n roses was not stick also presentably.The whole cake was rubbish look wise.i feeled ashamed removing the cake in front of every one"

"Worst service ever, delivery service is very poor. The order is supposed to be deliver after 2 or 3 days from the date of occassion on which order is booked. Customer support system is very poor."

"I tried alternative of Ferns and Petals, i thought winni would be great choice, they ruined my motherds day..!! 14th May is the Mothers day but these Unprofessionals are trying to deliver on 15th May. They literallary ruin the someone's emotions."

"Winni delivers local made cake in its name. The taste is rubbish and it is overpriced too and also it delivered different flavour from what we opted for. Awful"