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Verified
5/5

2011-06-18

"I recently ordered Dae Jan Geum a Korean DVD about the first female physician of the King, from animeharu.com. I can confirm that it is a very legitimate company with exceptional customer services. It is a new online company and I was proud of the way they handled my order , when they found out one of the products was unavailable, even when it became obvious some parts of my orderl could not be fulfilled due to the fact that it had been discontinued by the manufacturers, they were willing to source the product for me from local shops. I was kept informed through the messaging facility on their website. There was constant communication and prompt response to any query I had. Their refund system when it became necessary to refund the unavailable part of my order was instant and efficient. I will definitely be shopping with them from now on.I highly recommend them for their excellent customer service, honesty and their desire to give a legitimate status to their new on-line shop. I don't think you will regret trading with them. From my experience I will recommend them in a heart beat. I am a medical doctor who lives and works in London, as a result of their excellent service I went back to request they help me find a copy of the Korean dvd Hur Jun - the way of medicine, and they did from local sourcing with honesty and openness. I hope your experience with them will be as friutful as mine. I am aware of a lot of scam website and I have had problems with some of them, but this one is legitimate and their services are excellent. Good Customer service is rare to find, but excellent customer service when found is a gem that needs to be cherished. I hope they will continue to give this level of service for years to come."

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