"I'm in Australia. Paid in USD(!) for items that arrived from a location 2 HRS FROM ME! Items were not true to size nor anything like the items shown on the site (now NOT seen on site) and email was to no avail - returned "email box full". ONLY when you go thru Paypal do they reply, AND now that is being assessed by Paypal. So if you DO buy from them, buy through Paypal and do as I did, send the web links for ALL THE BAD REVIEWS AND COMMENTS so that Paypal know what we went thru - but they will want to know why you bought in the first place, so just DON'T. TERRIBLE IN ALL WAYS. SCAM FOR SURE."
"Ordered mine 5th of march and havnt recieved it ,they said it was delayed and then nothing "
"They don’t deserve a rating. Scammers"
"Do not order from this company they take your money before sending items, then tell you they are out of stock. Warning!"
"They don't even deserve 1 star. Fraudulent company who will take your money and pretend to ship your order. They have several smaller fake companies but it is all under Indiefit. BEWARE!!!!"
"I never ordered three shirts, yet, I got them, and I JUST got them back (3/23/20) and was charged! I returned them.. $23.00 more dollars (to China) , and they came back to me!!?? NO refund!
I really have tried to do what was right, disputing it all the way, getting nowhere!
NEVER do business with this company.. who have Various names that they do do illegal business through !!! “Thinking Fashion,and Indiefit” are two that I’m aware of. Be very careful when you are looking online !! "
"This is the worst company I have ever dealt with in my life. I never leave poor reviews but this can not go unnoticed. I bought a bikini top that was too small and asked to return it. They kept insisting it was a dress and then asked for pictures of me in it so that they could see the problem so they could "help" me. I sent about 3 emails back and forth trying to get them to understand the word BIKINI and not dress until finally I sent them a copy of the email confirmation with the word highlighted and then they finally said oh okay. But to no delay, the next email they went back to saying that I could not return my custom made dress. It was as though I was dealing with Ground Hog Day or someone who had never read the 10 previous emails that have been executed. This service is unacceptable. How anyone thinks that they could run a business this way and post their things on Instagram and Facebook is beyond me but I also see that this company is based out of Hong Kong, yet that is still no excuse. The shipping took 2 weeks and the customer rep who I spoke to online was rude. I have been trying to return this for almost a month now and to no resolve. They are horrible."
"I PLACE AND ORDER MONTHS BEFORE THE WEDDING. THEY SEND THE WRONG DRESS PATTER&SIZE. tHEY TRY TO GET ME TO GO THE A TAILOR. THEY EVEN HAD NERVE TO TELL ME TO JUST WEAR IT OR TRY IT ON. THEY KEEP SENDING MESSAGE BACK AND FORTH. THIS WEBSITE NEEDS TO BE OFF THE DAM!!!INTERNET. NEVER WILL I LIE PLEASE DON"T ORDER FROM THESE PPL SHOP SOMEWHERE ELSE. "
"If I could 0 stars I would!!! Do not, do not, do not order from this company. Terrible customer service!! They make you send pictures when they have no intention of giving you your money back!!!! The biggest SCAM artist online!!!! Buyer beware!!! Order elsewhere!!!!!"
"Same as others - poor quaility and customer service goes in circles - wanting photos, measurements and then saying it is your fault for ordering the wrong size even when measurements don't show- definitely a scam. I saved all the emails and plan to send to a few publications - think more people should be warned "
"I bought 2 dresses which don't fit well on me and materials are bad. They don't want to accept return. They required to take my photo with the dresses.
Don't do any business with this place.
"
"I ordered a skirt that came in the wrong size. After several emails back and forth where they asked for a picture, asked me to take measurements, and then to go to a tailor, the best they can offer is 15% refund. Terrible experience. "
"Our experience with Indiefit has been horrible. We needed assistance during the ordering process and Customer Service kept telling us that the issue we had was their area of responsibility. Once the dress arrived it was not what we had expected. We understand you take that risk when you order on line - but we are always assured when on line stores have a return policy. We've been trying to return the dress for a few weeks. We asked for a return authorization number (per their policy) and was then asked why we wanted to return; when told it was not the quality we expected we were asked to send a photo; once the photo was sent we were told that "the dress looks beautiful what is wrong with the dress?"
With SOOOO many other on line store options - I would NEVER recommend this store to anyone. Buying a dress without trying it on is taking a risk. Having a return policy mitigates this risk. Arguing with the customer about returning the dress is unacceptable! "
"Purchased a prom dress for my daughter. They refuse to give me an authorization number to return the dress. The pictures are TOTALLY DECEIVING!!! The dress does not fit. DO NOT PURCHASE ANYTHING FROM THEM!!!"
"Well I wasn't a little nervous about ordering something so expensive offline, and the delivery process was a little slow but the dress was exactly how it was in pictures and my dress is perfect! This website really surprised me and they sure didn't let me down! "