"These guys are awesome. Also fast and helpful and they ship on time. I had a couple of bad drives (new) once and they replaced them overnight. I have dealt with xByte for about 6 years and they are the only company we use for server equipment now. there prices and service are 1st class."
"Excellent service and communications. Recently submitted an RMA for a failed drive and a replacement was shipped out to me in under 3 hours. With a return label included in box made return very painless. Zack was a big help in getting this done fast. We will be doing business with xByte in the future."
"We were looking for 2 ‘PERC 4/DC’ cards. xByte prices were competitive and there was history with them when they were This Old Store. We order the cards on Friday, and had them shipped the next business day. They arrived Monday morning as expected. Upon installation one of the cards was defective. I did some rudimentary debugging to try and resolve the issue with no success. I called xByte and spoke with Claudia who directed me to their RMA page on their site and forwarded me to Zack's voicemail. Claudia instructed me to fill out the form even if I left a message for Zack. I did just that.
Within 20 minutes, after filling out the form, I had an email from Zack confirming the replacement product was on its way. Wow! Really? I am not going to have to spend hours on the phone while a call center representative goes through their script refusing to skip any steps? You don't what a credit card number to secure the return of the defective part? Are you saying xByte trusts me? I am actually speaking to a home grown customer service and tech support? xByte has won me over.
xByte stands behind the products they sell. They where prompt, courteous, and professional. I have never had such a positive experience, especially when dealing with RMAs, as I have with xByte. They will be the first place I goto anytime I need purchase any type of hardware for my servers. xByte’s selection, prices, and customer service should be enough to put them on top of your list as well.
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"We found this company on the internet while searching for SAS Nearline Drives for a Dell server about to go live in a few days. We had ordered the drives through Dell, but the shipping date kept getting pushed back farther and farther. We ordered the drives and they came through where Dell couldn't. Server went live without a hitch, thanks to these guys!"
"I did business with them when they were called This Old Store. They just recently changed the name to xByte Tech.
We have ordered from them maybe a dozen times and it worked out very well every time. We typically buy replacemnt servers for customers and parts for older servers. Their tech support has been great with help making sure the parts matched the system we were working on.
On one occasion, we received a hard drive with some bad sectors. One phone call and we had the replacement part the next day. No grief over paperwork or billing.
Their sales people have been great. Sometimes our customers are not sure which route to go and we have had to request multiple variations on a quote. There has never been the slightest indication that this might be inconvenient.
They are unquestionably our preferred vendor for this type of product.
Dale K. Howe, PhD
Lansing, MI"