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Verified
1/5

2005-09-16

""BUYER BEWARE!!!" Please let me advise you that any legitimate retailer will list a customer service phone number on thier site, this one does not. This was by far the worst experience purchasing thru the internet for me so far. The 25.00 that you will save by purchasing via this seller is not worth it. You get what you pay for. You will be very very sorry if you purchase discounted glasses here. If you need this company's "REAL" name and phone number, please email me. I will gladly supply you with the phone number and the person's name. It still won't do you any good. This company is not legitimate, Please contact me before you purchase anything from this company. It is definately not worth it.There is ABSOLUTELY no customer service -PLEASE BEWARE. "

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Variety of brands and products offered
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Ability to determine if a product was in-stock real time
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Delivering products damage free
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Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Overall technical support
Making decisions on their own
Being easy to reach
Being knowledgeable
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Being trustworthy
Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service being knowledgeable
Customer service resolving problems
Customer service making decisions on their own
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Verified
4/5

2005-08-18

"I ordered some maui jim sunglasses from them on 8/2, there price was by far the lowest I found on the web . I paid more for expediated shipping. after a week went by I emailed them for status, then again. finally I got a reply with the tracking number. I finally recieved my sunglasses exactly 2 weeks later 8/16. there was no explanation offered for the delay. on the good side the glasses did come with a case and documentation. customer service stinks, shipping methods are questionable, but still the cheapest on the web. overall it wasnt much of a price to pay for the deal I got. "

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
Being knowledgeable
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Making decisions on their own
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Being easy to reach
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Verified
1/5

2005-06-27

"Everyone Beware! This is the sorriest company I have ever dealt with. I tried to purchase a pair of Maui Jim sunglasses that cost $240 on April 2, 2005. I paid extra for 3 day delivery. After 2 weeks I ordered the same pair from Ashford.com. They actually sent my glasses in 3 days. My original order from zbestglasses finally showed up after 3 weeks! Unbelievable! I returned the pair to zbestglasses but did not receive my refund until 45 days later. Oh yeah, they only refunded me $195. What a pathetic company! If anyone orders something from them their phone number is on the shipping label. Please email me at ****@**** with the number. Thanks"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Overall technical support
Being trustworthy
Being easy to reach
Resolving problems
Being knowledgeable
Making decisions on their own
Overall customer service
Customer service resolving problems
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being trustworthy
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
4/5

2005-04-21

"Like others, I was also worried about this being a legitimate merchant. There is no phone or address listed anywhere on the website. Nevertheless, I placed an order for a pair of Revos and submitted my Visa info. A few days later, I received an email stating the item was backordered and that I could wait or cancel. I cancelled the order, and my credit card was not charged. They seem like a stand-up seller, and communication was good."

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Likelihood of customer recommendations
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Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
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Ease of checking delivery status
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Delivering products on-time
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Delivering products damage free
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Being updated on the exact date the delivery was sent
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Overall technical support
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Making decisions on their own
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Being easy to reach
Being knowledgeable
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Being trustworthy
Resolving problems
Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
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Customer service resolving problems
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Customer service being easy to reach
Product Returns/Refunds/Exchanges
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Overall web site
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Web site being easy to use

Verified
4/5

2005-01-28

"Ordered Maui Jim sunglasses. Price was the cheapest on the net. The order took about 5 days to ship, but the sunglasses were perfect when they arrived. I was worried about site being logit, but figured Amex would credit me back in case of dispute. I also took the sunglasses to SunglassHut to check if they are real Maui Jim, and they were.I hope this helps if you are thinking of purchasing there.
P.S. Had to e-mail for tracking number.
"

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Overall quality of the company
Pricing of products and services
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Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
N/A
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
Being trustworthy
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Making decisions on their own
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Being easy to reach
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Being knowledgeable
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Resolving problems
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Web site being easy to use

Verified
5/5

2004-07-07

"Although my glasses arrived damaged, I was sent a replacement pair immediately a;ong with a return shipping voucher. This was certainly expedited in a professional manner. And even better was that I did not have to wait two weeks or more for the exchange to occur. Thank you so much zbestglasses for yout prompt and courteous customer service!!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
N/A
Overall technical support
N/A
Being trustworthy
N/A
Being easy to reach
N/A
Resolving problems
N/A
Being knowledgeable
N/A
Making decisions on their own
N/A
Overall customer service
Customer service resolving problems
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being easy to reach
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2004-04-09

"It was gooooood transaction.
Quick shipping and nice emails.
Greate deal on sunglasses and fare shipping
"

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Verified
1/5

2004-02-05

"Buyer Beware!! I bought a $180 pair of silhouette sunglasses which took about 10 days to arrive. To their credit, the glasses were fine, but I needed to return them, which comes with a 15% re-stocking fee. I returned them over 2 months ago, no credit has yet appeared on my credit card statement and 4 email attempts have not been responded to. There is no customer service phone number to be found anywhere on the site. What customer service?!"

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Overall product shipping and delivery process

Verified
1/5

2004-01-01

"BUYER BEWARE!!!

I purchased a pair of Revo sunglasses from ZbestSunglasses.com. They took 12 days to arrive from the date of order. ZbestSunglasses does not provide a phone number anywhere on there site to inquire about the status of the order. They do not provide a UPS tracking number. I sent THREE emails to their Contact Us email address, and they never responded. When the sunglasses finally did arrive, they did not come with a Certificate of Authenticity or a Manufacturer’s Warranty Card, as promised by the site. I just hope that I didn’t receive a counterfeit pair of sunglasses…
"

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Overall quality of the company
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Value the company offers
Is committed to quality products and services
N/A
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall customer service
Customer service resolving problems
Customer service being trustworthy
Customer service being easy to reach
Customer service being knowledgeable
Customer service making decisions on their own
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2003-10-24

"I placed an order with them on 10/20/03 for Revo Extreme Wrap Sunglasses. Order was shipped same day, price and shipping were very reasonable. Recieved them on 10/24/03 in great shape. Did not see a review for them anywhere on the web so was a little wary, so after my good experience I thought I would let others know."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall web site
Web site being easy to use
Web site reliability
Speed of web site