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Missed delivery and a few busted flowers
"When my wife opened the flowers, two roses had their flower completely fall off. In addition, the delivery day was missed. It's a shame the shipping charge is so high for missed deadlines."
did not deliver. refused to issue refund
"tl;dr1. Ordered flowers for valentines2. nerver arrived3. called and emailed for refund. they said no and offered discount and next day delivery4. filed claim with credit card for refund.longer story:Ordered flowers to delivered on Valentines day. paid extra to have it delivered on time. it never arrived. i emailed them that evening around 5pm. i called them the next morning and the CSR said she would get back to me within the hour. no call back. i called them back around 5:30 to ask for a refund and:CSR said she can give me refund on shipping and have it delivered the next day. i said no thank you please give me my money back. she offered $20 discount. I said no thank you give me my money back or i will call the bank to get my money back. she offered 50% discount i said no thank you and this is my last time askingshe put me on hold and came back to ask if she can call my girlfriend to ask if she still want to flowers.I said good bye im calling my bank.Had to call my bank and they opened a case with them.what the hell kind of customer service is this?"
WANT DEAD FLOWERS?
"I can 100% guarantee you I don't have a smile on my face when I think of 1-800-Flowers! They sent me dead flowers and that was just the beginning. Here's my final email to them that sums up my expereince: So you are going to redeliver, issue a 50% refund and a $20 credit (which I will never use because of this experience). I accept this offer but I need to share something with you... I doubt this email will make it any further than you but it should go straight to the CEO. You sent me DEAD flowers. I guess that happens when you're a huge company that doesn't actually make a single flower arrangement, instead you outsource everything to questionable florists looking to make a quick buck. Receiving dead flowers was just the first smack in the face from your company. When I called THE FIRST TIME I was on hold for over an hour before I reached a representative. I explained the situation and requested a full refund. This representative never asked my name, order number, phone number or any additional information. Then he placed me on hold for about 10 minutes before returning to the call and pretending like he couldn't hear me. Then he hung up. No call back, no email... nothing! I had absolutely no way of holding him accountable for this act. The SECOND TIME I called I was on hold FOR ANOTHER HOUR. This time the first thing I asked for was the representative's name and ID number. Her name was Cheri but she refused to give me an ID number. I find it very hard to believe your representatives do not have any way of identifying them to hold them accountable. I also gave her my order number, name, phone number and email in case we got "disconnected" again. Well guess what? She put me on hold and never came back. I waited 30 minutes before hanging up. She never called back. She never emailed. It's clear your customer service staff plays games with your customers instead of handling the situation. It's for this reason I posted this review on every single site I could find. Unfortunately they all have a minimum rating of one star. You don't deserve a star. You deserve to go out of business for treating your customers this way. Sending me new flowers, a 50% refund and $20 credit doesn't even begin to compensate me for all the trouble you caused me. Not only did you lose me as a customer but millions of people will read this review and steer clear of your company because of this. Let this be a lesson. You messed with the wrong person."
Worst experience ever
"I had the worst experience with your delivery. You really ****. I've ordered the delivery for the day after Valentine's day. And the delivery guy told, there was no such person in the building. Really? I have tons of successful deliveries to this address."
Failure to deliver on Valentine's Day!!!
"Update: for detail of what went wrong please read below, but the following is what 1800flowers try to repair the damage. ====================================Due to they were not able to complete my order online (Valentine's Day) where they might have shipped it out late etc. 1800flowers has now send another full replacement of the flowers. This is not a total fix as the org order did get to its final destination (a day late) but it does show they try to repair what happened. For the record I didnt know what to expect and I was not going to ask for anything unreasonable as what is done is already done. However, their willingness to try again does make me feel better. (they still need to train their customer service rep... reasons see below...)====================================I order flowers to be deliver for Valentine's Day. It stated from 800flowers site they will have it delivered on 2/14/17. I saw their tracking FedEx Standard Overnight left their Reno, NV on Monday the 13th going to Pocatello, ID an 8 hour drive. I said ok that's fine it will make it there in time. Here is the kicker it went from Reno, Nv to Memphis, Tenn, to Salt Lake City, UT. now to Pocatello, ID. (I know 800 flowers doesnt have control over FedEx) However, they should also know how FedEx operate since this is not their first order ship "overnight" I asked why wasnt this order ship out a day early to prevent something like this, and they 800flowers never address this issue. In fact one of their reply was what FedEx listed on their website: (FedEx is closely monitoring the Oroville Dam spillway in California and the winter storm in the Northeast U.S.) I want to know what does this Dam spillway has anything to do with this order. In fact this was in CA and no where in any of the states listed above is near this area. All 800 flowers did was to find blame and point fingers... look it was them that screw up your order it was those people that screw up and delay your order. I have reply and they have gotten back with me and it was not any better.. once again they didn't apologize for the delay nor address why didn't they ship out a day early etc. In fact the follow is their second reply:=======================Dear xxxxAs you can imagine, our florists and shippers will be hard at work all day and night, delivering Valentine's Day smiles across the country! Please be assured your gift will arrive, but because our florists are so busy making deliveries, they may not be able to provide a delivery confirmation or status update until later today, or possibly tomorrow. As soon as information is available to us, it will be updated on our website, and an email will be sent to you. You can always receive the most up-to-date information on your order by tracking it at FedEx.com with tracking #: xxxxxxxxxxxxx. We're fully committed to our 100% Smile Guarantee, and apologize for any inconvenience this has caused. I've issued you a $20 Savings Pass, good towards your next purchase, which will arrive via e-mail within one week. Thanks you again for your patience and understanding—and as always, thanks for trusting us to deliver smiles for you! Sincerely,xxxxxxxxxxSales and Service Specialist 1-800-FLOWERS.COMcustserv@1800flowers.com===================================="
"I've never been more upset over a purchase in my life. I ordered flowers a week in advance and paid extra to ensure their delivery to my wife at work today (Valentines Day and our 10 yr wedding anniversary). I assumed that it was taken care of and that I would have no worries, after paying a premium to a well-known company. Sadly, I was poorly mistaken. I found this out only after calling her to ask how her day had been. When I attempted to contact the business via their website, their chat feature wasn't working. Consequently, I was forced to call them and wait an hour on hold. After finally getting through to someone, I was told they would deliver the flowers to our home and that they would refund the $20 delivery fee. Well, if I wanted to bring home flowers I would have planned that and saved a lot of money. I wanted the flowers delivered to her at work and in front of her friends TODAY! A complete refund would not have been enough to make up for screwing this up. I'll never have this opportunity back and I can thank 1800flowers for putting me in the dog house. The thing about this kind of business, about sending flowers, is that delivery commitments and trust are absolutely critical. The flowers themselves and the cost are much less important. This is the first and last time I will ever use this company. Guys, do yourselves a favor and do not trust these people with your money or relationship. "
total screw up
"First of all, I ordered an item and the money was debited from my account. Although this isn't a problem, four days later, I was told that someone tried to call me to let me know that the product was out of stock and couldn't be delivered. Why was the money taken out of my account without knowing the product was available? And by the way, I never received a phone call! I was told that a "similar product would be chosen." The "similar product" was a piece of junk. I could have bought four of the same items at Walmart for the same price. Finally, I paid extra to have delivery on Feb. 14th, but was delivered on the 13th. I'm very unhappy!!!!"
"Great customer service. Product as advertised."
Not quite what I expected
"The arrangement wasn't quite what I expected. The lilies were very small. The container was either colored differently or the contents in the container designed to hold the floral arrangement were colored differently. It was pictured inline as a red glass. However, upon delivery it was simply clear. Although on the site there is a statement that the item delivered may differ slightly from the picture online, I felt that the difference between red and clear is substantial."
Horrible if you need to make a change
"Ordered as an early V-Day gift as my wife was going to be away on business Tuesday (V-Day through Thurs).Put the order in early during the week and then was informed that there was a big snowstorm coming 8-15" of snow arriving just before rush hour throughout the work day so my wife's office would be closed.Here is where it gets ugly -- communicating with them via email (clearly a communications barrier). Speak English but clearly do not understand English or what would be a normal problem.So told I cannot cancel the order for Thursday but can reschedule for the next week when my wife is away. Really? Had to repeat myself numerous times with no resolution.Called and told the order couldn't be changed to home address couldn't be changed to Friday. Finally after much argument order was cancelled. Although Thursday rolls around (8" of snow and counting) and here comes the email notification that Fedex is delivering the flowers to her office that is closed. Complete Idiots...My wife was using 1800 Flowers to send my Mom gifts for special occasions and I told her we would find a local florist while down in Birdsboro PA as I never want to deal with another issue with this company ever again. Outsourcing customer service on a product that runs $75-100+ for a special occasion and expecting people that don't understand the challenges in the US to make things right is a joke. I blame the CEO/owner/senior management for cutting costs in an area that is important to customer satisfaction.To say my blood was boiling after 10 emails back and forth and them attempting to call me when my wife was at the house in the evening followed by complete incompetence the next day and the confirmed cancelled order shipping anyway is just above and beyond on the frustration level."
"The flowers were fresh and beautiful. The misses couldn't be any happier. "
Impressive flowers and customer service
"I send a lot of flowers! Girlfriend, daughters, mom, sister, and others. I've used several options, and am very happy with 1-800-flowers.com. I've been a very satisfied member (excellent flowers and vases and side gifts, free shipping, and other special offers) for a few years. I recently had an issue and talked with Customer Service (Johnny), and was so impressed with how they handled everything--thank you!Steve"
"I don't normally write bad reviews for business's however in this case I must take more of my time share my recent experience with 1800 Flowers. I'd also like to add that unfortunately this is not the first time I have had extremely bad service from this company. I will also state that this is the very last time time I will utilize this well known brand. In a nut shell I ordered flowers for the birth of my Nephew with the expectation that the order would be sent that same day. I placed this order Monday at 10am the morning of the delivery. After countless phone calls, several different representatives, and one supervisor who finally came to the call ... My order still had not been delivered Noon on Weds!! This same situation happened to me when my boyfriends mother was deathly ill in the hospital a year ago. I would not wish these types of frustrations on anyone. This company could use a lot of training and hiring.Please get it right! "
"you were fast! even when you called and said you may be delayed bc of a snow storm, I had to tell you they had already been delivered, I couldn't believe my order was taken care of in an hour! Thanks so much for making my nieces bday happy!"
On Time Flowers
"40 years is a long time with someone so you don't want the flowers to be late or crunched. Neither was the case, so happy."