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"I ordered a Naruto head band and shoes over a year ago and complained and said they would”get back to me” in two working days but nothing since you deserve a negative star bad very very bad service "
Great store. You'll get your money's worth
"Excellent customer service, affordable products, shipping was fast and in good condition. Would definitely recommend this website. "
"In the start I had a few problems with having the shipping conformation sent to me, but after a quick e-mail to support, the friendly staff was more than happy to assist me as fast as they could. Got my items and I have to say, the quality is even above my expectation. 5 stars for an awesome online shop!"
"Ordering from a foreign website is always a bit tricky, you never know what you wil get. I am very pleased with 399 anime shop. I was worried at first, because i didnt get a conformation of purchase right away. This came the day after or two days after (cant remember exactly) Other than that i was a great experience. I got exactly the product that was shown in the picture. They have respondend very polite and quick to my emails. I will definitly recommend and order from this shop again. "
"They quickly and politely answered any questions I had, and the products were of high quality considering that they are not super expensive. The shipping took several weeks but that's to be expected from international shipping. Overall, very satisfied. I will definitely buy from them in the future."
Best items for cosplay ever!
"I bought from 3.99 Anime Shop and I was very satisfied with the service and the product I bought! IS exactly how I wanted it to be, and it's beautiful, shining and came perfectly wrapped and at a great timing. I was very fascinated by it. And the customer service was also very helpful and always there to give quick answers and were very understandable and patient."
Finally a cosplay outfit that fits me!
"The custom tailoring was absolutely fantastic! I have a nonstandard body shape and the Makoto Kino outfit I got absolutely fits well!"
"Everything arrived in time and in good order. When you have a question you get a quick and polite answer. This is the second time i ordered here and i'm satisfied!"
"My product came within 2.5 weeks -- much earlier than I had anticipated -- and I was completely satisfied with my cosplay (Mizukage costume). It was exactly as advertised. I've also never experienced customer service as exemplary and instantaneous as 3.99 Anime Shop's. As a customer who constantly likes to be updated on her orders, I really appreciated that Kyoko (the salesperson who kept in touch with me during those 2.5 weeks) responded within 24 hours to all of my inquiries. Thank you so much!! I give the customer service and quality of the product 5 stars. And I will definitely be making a purchase on this site in the future! :) "
"Product was delivered in specified amount of time, was well packaged for item damage protection, and was exactly as described and visualized on the website. I am extremely satisfied with my purchase and look forward to future purchases with this company."
"always good stuff and dependable support"
"Excellent service and delivery of product."
"Great customer service. Fast shipping and delivery. Also, really good quality items. I am very pleased. "
"These guys are AWESOME!!! Great customer service, worked with me to find the best shipping option to get my order to me FAST!"
"I had to take a star off cuz they didn't have exactly what I wanted. I ordered a Lacus Clyne charm but they were sold out. They did however have a Meer Campbell necklace which was an acceptable replacement. The product came in the right time window with no damages. I was satisfied with the customer service they provided in getting a replacement item. "