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Stores > AlarmSystemStore
  • AlarmSystemStor AlarmSystemStore Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • ADDRESS
      47201
    •  
    • BUSINESS HOURS
      9AM EST - 5:45PM EST
      GENERAL PHONE
      1-888-811-0727
      FAX
      1-812-342-4367
    • SUPPORT EMAIL
      alarms@alarmsystemstore.com
      SUPPORT PHONE
      1-888-811-0727

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • checkmark icon Wire Transfer
    • option not available Apple Pay
    • option not available PayPal

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery
    • option not available Digital Delivery
    • option not available Amazon Prime

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
    • checkmark icon Review Guard
    • checkmark icon Notified of Public Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.33/10 8.33/10
    Chance of future purchase: Rating 9.17/10 9.17/10
    Shipping & packaging: Rating 10.00/10 10.00/10
    Customer service: Rating 10.00/10 10.00/10
    Return/Replacement policy: Rating 7.50/10 7.50/10
Voice your opinion! Review AlarmSystemStore by clicking a star below.
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Verified Customer
Rating 10/10
5/5
2016-03-19

Great customer service

"Had a great experience through the ordering process. Chris was super helpful making recommendations and d signing the system. Help follow through on shipping and even provided suggestions for setting up the system and ways to be more successful and even save some cash."

Rep reply posted Mar-30-2016

A rep from AlarmSystemStore, Alarm System Store, has responded

“Thank your for your review. We always try to help customers put a system together the way we would / have in our own homes based on budget to try and get you the best coverage for your $.”


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Verified Customer
Rating 10/10
5/5
2016-02-20

Always good

"I work with alarm systems and other electronics every day. I have ordered many times from the Alarm System Store and never had any trouble. The parts ship quickly and arrive on time. I will continue to use them and recommend them to everyone.
Thanks
Greg
"

Rep reply posted Mar-30-2016

A rep from AlarmSystemStore, Alarm System Store, has responded

“Thank you so much for your continued business. We truly appreciate it!”


Rating 10/10
5/5
2016-02-17

Great handling of any issues...

"It is easy to give a good review when everything goes perfectly with an order. I think that it is more interesting to see how a company handles issues with an order. Won't go into details, but there was a small issue with my order and communications were great and resolution leaves me 100% satisfied. Seems like a very solid company."

Rep reply posted Mar-30-2016

A rep from AlarmSystemStore, Alarm System Store, has responded

“Thank you for your honest review! We certainly make mistakes from time to time, but ethics and doing what's right are important to us and we always handle those occasional issues the way we'd expect them to be handled if we were the customer.”


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Verified Customer
Rating 10/10
5/5
2016-02-01

Excellent service!

"I purchased a DSC1832 security system package with an extra RFK5500 keypad to replace the old basic DSC system put in by the builder 15 years ago. All the needed components were there and the installation was fairly simple. My only complaint is with DSC and their difficult to follow programming instructions. I've installed several security systems over the past 30 years and this was my first DSC as I typically favor Honeywell if I have a choice as their programming instructions are much easier to use. That said, all of the security system manufactures aren't "DIY friendly" in this area so it's not an easy project for most beginners. My advice would be; if you want the DSC (or any other system), pay the price and have AlarmSystemStore do the programming for you. Once I got it going the way I wanted, I'm very happy with the finished product. "

Rep reply posted Mar-30-2016

A rep from AlarmSystemStore, Alarm System Store, has responded

“Thank you so much for your positive review!”


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Verified Customer
Rating 10/10
5/5
2016-01-12

Easy-peazie II!

"My second recent order for window & door sensors. Once again, no issues. Installing them at present."


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Verified Customer
Rating 10/10
5/5
2016-01-02

"The purchase process was easy and delivery was fast."


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Verified Customer
Rating 10/10
5/5
2015-12-15

"My mistake, had stopped mail delivery. Came the first day back home. Good customer service."


Rating 10/10
5/5
2015-11-11

"I'm really happy with the response from customer service, ( Jon Boroughs ), after my purchase of a DSC alarm system. His patients with questions and quick responses reflect greatly on this organization. Calling the customer service line a few times, I never met with a recording, only a live person each time. I love that. Answers from a live person, and not a recording directing me to another listing of self help sections. I love the after sale service that the Alarm System Store provides to each person. I've been in the Alarm, Locksmith, and Security sector for 35 years, and they exceed all customer service I have received from other companies. You guys are special in my book. Thanks ! And keep up the great work. "


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Verified Customer
Rating 10/10
5/5
2015-11-04

"The store had plenty of items to upgrade my existing system. The prices were good. Delivery as promised without fees"


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Verified Customer
Rating 10/10
5/5
2015-10-14

" Very nice and efficient staf .I would recommend these people to everyone. Thank you very much. ."


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Verified Customer
Rating 10/10
5/5
2015-10-09

"Very good transaction, fast shipping. Thank you!!!"


Rating 4/10
2/5
2015-08-17

" Alarm Systems Store / Protech Systems .The 2 star is for customer service not product service. I had let monitoring service expire about 2 years ago and now decided to reactivate. I placed order online and paid in full and then talked to service tech and had service reconnected with no mention of reactivation fee. About 1and 1/2 hour later received call that they needed a $15 reactivation fee. I was not happy they did not mention it until after I paid the monitoring fee and activated service but I said I would but check in mail that day. Minutes later my service was suspended. The service tech failed to tell me it would be suspended until they received $15. I guess it was my fault for assuming the initial $83 I paid for service would last for a couple of days until they received the $15. It would have been nice to have a little more communication."


Rating 10/10
5/5
2015-08-11

"Great service, great prices what else can I say. Jon has helped me on many occasions since I am a novice at programming and does it with a smile. My highest recommendation.
Thanks again for all your help.
A Francis (aka Phil McCreviss)
"


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Verified Customer
Rating 10/10
5/5
2015-08-08

"quick shipment, received in 2 days from ordering"


Rating 10/10
5/5
2015-07-10

"service and advice are top notch and succinct.
Several unanticipated issues arose, and Jon responded quickly and patiently to help me along with my install.

All is up and running great.

Well done.
All plus. No minus.
"


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