ResellerRatings
preloader
Alpine Home Air Products
Alpine Home Air Products Elite Status
Elite seals are prestigious banners given to retailers who are loved by their customers. To get one, a retailer has to consistently get high scores over time
4.81 / 5 (134 reviews) average score over the past
5
91.0 %
4
3.7 %
3
2.2 %
2
0.7 %
1
2.2 %
Positive: 127
Neutral: 3
Negative: 4
This merchant had 94.78% positive reviews over the last Six Months
secure_order
Secure Order Processing
online_order
Online Ordering
order_tracker
Online Order Tracker
rr-logo
Write a Review

Customer Reviews | Filter Reviews

  • Customer Service
  • Payment
  • Product
  • Service
  • Shipping
  • Technical
5/5
2025-03-25
Jack ac
"It’s not fully installed yet but the customer service and delivery where are perfect Again Jack was my salesman and he really made it happen Very good experience. So far"

Detailed Ratings

Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
Helpful
Cool
Delete Review
Share

preloader

Verified

5/5
2025-03-24
Professional sellers
"I got my order assigned time and you’re amazing online business to give customers what they’re needed and thank you"

Detailed Ratings

Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
Helpful
Cool
Delete Review
Share

5/5
2025-03-24
Mini split
"Vert good service, would use them again"

Detailed Ratings

Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
Helpful
Cool
Delete Review
Share

5/5
Updated on: 2025-03-22
Blueridge mini split.
"It was easy to install. Customers services were excellent about answering your questions. Bill quality is streamly good."

Detailed Ratings

Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
Helpful
Cool
Delete Review
Share

preloader

Verified

5/5
2025-03-20
Perfect Experience
"Great product lineup, easy to order online and shipping was super fast."
Helpful
Cool
Delete Review
Share

5/5
2025-03-19
Great service. Fast shipping!
"I have bought several items from Alpine and never had a problem with any item! Any questions i had were easily answered quickly by very friendly customer service personal!! A rare treat these days!!!!"

Detailed Ratings

Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
1
Helpful
Cool
Delete Review
Share

3/5
2025-03-19
delivery
"the delivery was scheduled for last wed, the 12.it showed it left reno on the 10th,it never arrived. we were never notifie d by the shipper where it was or what happened. it finally was delivered today,the 19th. the driver was not happy. the lift gate was not working and needed a crow bar to fix. he did load it on our friends truck bed so we could drive it down the drive to the shed. he handed the paperwork to our friend.forget the name was LINDA, but it is here and a nice unit. we will install it tomorrow"

Detailed Ratings

Pricing of products and services
Overall customer service
Overall product shipping and delivery process
1
Helpful
Cool
Delete Review
Share
preloader
Alpine-Home-Air-Products from Alpine Home Air Products has responded
Posted Mar-20-2025

Thank you for sharing your feedback. We’re sorry to hear about your experience and understand your frustration. We truly value your business, If we can provide you with any further assistance please reach out to our customer solutions team at (800) 865-5931.


preloader

Verified

5/5
2025-03-17
Andre provided perfect service
"I knew what I needed when I called but Andre was extremely helpful and the ease of purchase was amazing. Shipment was great."

Detailed Ratings

Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Helpful
Cool
Delete Review
Share

preloader

Verified

5/5
2025-03-15
Minisplit delivery cheddar
"Very friendly culpable liftgate delivery !!!"
Helpful
Cool
Delete Review
Share

preloader

Verified

5/5
2025-03-14
Extremely Helpful!!!
"Extremely helpful!!! Interacted with both the sales and technical support departments and they could not do enough to try to resolve the issues I had. Highly recommend!!!"

Detailed Ratings

Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Helpful
Cool
Delete Review
Share

5/5
2025-03-09
The best support! Great products
"The tech support in this company is truly the best. The sales department had my interest in mind and stared me in the right direction, they weren't trying to just make another sale. It was hard for me to comprehend why was I getting a phone call from them within an hour of making my purchase, is so rare to find a company that follows up and wants you to get what you paid for, and to make sure that what you ordered is the right product you need. They explained to me the different options and what would work best. We customers have forgotten what true customer service is, well, I found it again here. Thank you!"

Detailed Ratings

Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Helpful
Cool
Delete Review
Share

5/5
2025-03-08
Great service
"Shipping was super fast, service was very good, this is the second time I have purchased, and in the future if I have heating needs I will buy again"

Detailed Ratings

Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
Helpful
Cool
Delete Review
Share

5/5
2025-03-08
Had exactly what I needed
"One call. Got the exact products that I needed. Very fast delivery."

Detailed Ratings

Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Helpful
Cool
Delete Review
Share

preloader

Verified

4/5
2025-03-07
Ordering equipment
"Everything is always easy to find just wish they would give discounts to repeat customers"

Detailed Ratings

Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Helpful
Cool
Delete Review
Share

5/5
2025-03-06
Looks and works great
"Five stars for delivery and quiet operation"

Detailed Ratings

Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
Helpful
Cool
Delete Review
Share

1 - 15 of 7446 reviews

About Alpine Home Air Products

In 2002 Alpine Home Air Products became the first company to sell heating, air conditioning and indoor air quality products online. Since then we have proudly served hundreds of thousands of wonderful customers like you, helping them save time and money by buying their products direct. We are pleased to offer you name brand, contractor grade products designed to provide the most comfortable and healthy indoor living for you at home. Our products are shipped directly to you at low prices. We offer the fastest delivery times nationwide, with most deliveries in one to three business days. Order by 1 PM Central and your order will ship the same day if all products are in stock. All products come with full installation instructions so you can either install them yourself (if appropriate) or have your local heating and air conditioning contractor install them for you. Either way, you save money! Need a contractor? We will help you get one.

Retailer Information

Contact:
Mon-Fri 7:00a-7p, Sat 10a-4p, Sun - 10a-3p
800-865-5931
cs@alpinehomeair.com

Alpine Home Air Products

visit the website

Share Alpine Home Air Products's Store Rating

94%

Reply Back Rate

This retailer replies back to your replies in some capacity.

Collection Status

This company is currently soliciting reviews

Category Rank

Alpine Home Air Products is ranked #21 in home & garden

Alpine Home Air Products is ranked #2 in hvac & climate control